What are the responsibilities and job description for the Membership Coordinator position at 340B Health?
Details
Posted : 11-Feb-25
Location : Washington, D.C.
Type : Full Time
Salary : $56k-$75k based on experience
Categories :
Administrative, Clerical, Support Customer Service and Support Membership
Required Education : 4 Year Degree
MEMBERSHIP COORDINATOR
B Health has an immediate opening for a Membership Coordinator to join our growing team. This position is responsible for assisting B Health staff with administration and coordination of the B Health member database and membership activities.
The role involves managing membership inquiries, database updates, and coordinating onboarding processes for new members. The Membership Coordinator will support membership data accuracy, the annual invoicing process, and event and meeting logistics.
ESSENTIAL DUTIES OF POSITION
- Assist in ensuring accuracy and integrity of membership database through data entry and verification.
- Support efforts to import and update hospital data in iMIS on a regular basis, working closely with the Senior Manager of Membership & Data Analytics to ensure that hospitals are as up to date as possible.
- Assist in maintaining various iMIS reports, such as member and event attendance rosters.
- Maintain accurate and up-to-date records of outreach / new member activities, including detailed, data entry and developing and providing tracking reports.
- Assist the Senior Manager of Membership and Data Analytics in the annual renewal process, including invoice testing, responding to inquiries about invoices, performing personal outreach via email and phone to members and updating member database and other records to reflect actions taken.
- Support department’s efforts to achieve maximum renewal rate.
- Serve as primary contact for member inquiries, including managing outward facing inboxes, phones, and other platforms of communication.
- Password resets and member roster updates / additions.
- Respond to member inquiries and concerns regarding the database such as event registrations, website logins, etc.
- Coordinate membership booth setup and functions and provide registration and room monitoring support at bi-annual conferences.
- Assist with conference registration processing prior to the conference.
- Support hospital / health system recruitment efforts, including marketing, communications, and personal outreach to prospects.
- Support membership team’s sales process including new program enrollee outreach.
- Other duties as assigned
MINIMUM QUALIFICATIONS
Education :
Skills, knowledge, and abilities required :
Salary : $56,000 - $75,000
