What are the responsibilities and job description for the Membership Coordinator position at Michael Bonsby HVAC, Plumbing & Electrical?
About Michael Bonsby HVAC, Plumbing & Electrical
Michael Bonsby HVAC, Plumbing & Electrical is an established company with over 20 years of experience providing top tier service to the Maryland, Virginia and Washington D.C. communities.
The Role:
The Membership Coordinator will ensure the membership base is maintained and grows and that clients are happy with our services!
Duties & Responsibilities:
- Membership Management & Renewals – Renew expiring/expired memberships, ensure monthly plans have a valid credit card on file, and update payment/renewal dates as needed.
- Scheduling & Client Follow-Ups – Schedule membership visits, contact clients from the prior day's sales to book their next maintenance visit and reach out to clients with expiring memberships.
- Sales & Reporting Accuracy – Run and review the "Membership Sold By" report multiple times daily, verify details (business unit, cost, tags, etc.), and correct inconsistencies.
- Billing & Payment Follow-Ups – Identify and address failed payments by calling and texting clients, suspending memberships if necessary, and reactivating them once payment is resolved.
- Daily Membership Processing – Create and manage daily membership batches, ensuring all new sales from the prior day and current day are properly processed.
Benefits and Perks:
Michael Bonsby HVAC, Plumbing & Electrical treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you're interested in becoming a Field/Department Manager or maybe you're interested in Sales, Tech and Corporate roles, we're here to support your growth.
- Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
- Company Branded Carhartt Uniforms
- Free Energy Drinks
Michael Bonsby HVAC, Plumbing & Electrical is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
