Operations Partner, PLK, US Southeast

Operations Partner, PLK, US Southeast

Apply locations Atlanta, GA

Time type : Full time

Posted on : Posted 3 Days Ago

Job requisition id : R1865

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

The Operations Partner is responsible for the operational performance of franchise organizations and restaurants within their markets. The Operations Partner works closely with Popeyes franchise owners' leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Operations Partner is also responsible for ensuring that franchisees operate within Popeyes standards and policies.

Responsibilities :

• Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience.
• Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence.
• Responsible for driving improvement in operations metrics (including Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience.
• Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance.
• Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups' personnel.

Essential Duties :

Skills & Requirements :

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Why work here?

Looking for high impact work in a fast paced and ever changing environment? Then you have come to the right place. RBI is consistently looking for individuals with a passion to learn and desire to make change.

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

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Salary : $40