What are the responsibilities and job description for the Front Desk Agent position at 360° Hotel Group?
Hotel Front Desk Associate
This is a Full Time position. We are looking for someone who is highly flexible with open availability to accommodate schedule changes.
You work with the Front Office management team to deliver an exceptional experience to our guests. From check in to check out you are the first and last impression. You are the hub of communication. You own the guest experience and work with the other departments, from housekeeping to maintenance, to deliver on the hotels standards and service expectations.
If you are driven and thrive in hospitality, 360° will train you for future positions in the company! We promote from within and are always looking to mentor ambitious talent!
Career Advancement Scholarships (Available)
Full-time employees are eligible to participate in company-sponsored certification Hospitality-related programs, providing opportunities for professional growth and development.
Benefits:
- Comprehensive Health, Vision and Dental Plans
- Vacation and sick pay
- Matching 401(k) contributions
- Paid bereavement and parental leaves
- Rooms at discounted employee rates...and more!
Responsibilities
- Checking guests in and out accurately, ensuring proper credit is obtained.
- Making reservations and upselling as appropriate.
- Ensuring proper handling of credit cards, cash and other forms of billing/payments.
- Answer phone calls, proficiently use the computer and other technologies.
- Ability to act as a concierge and perform your duties while always providing exceptional guest service.
- Constantly communicate with other shifts, departments and management in an accurate and respectful manner.
WHAT YOU BRING
If you are ready to be successful in this role, you will have:
- Detail-oriented attitude & a committed work-ethic
- Ability to multitask and stay calm in stressful situations
- Friendly customer service skills
- Great communication skill and a mastery of the English language
- Ability to work with computers
- You must be at least 18 years old
No experience or education required – all training provided!
A full job description is available at the time of interview.
Job Type: Full-time
Pay: $18.50 - $19.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Life insurance
- Paid time off
- Parental leave
- Referral program
Schedule:
- Day shift
- Evening shift
- Every weekend
- Morning shift
- On call
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
Ability to Commute:
- Mukilteo, WA (Preferred)
Work Location: In person
Salary : $19 - $20