Intake Coordinator

Job Title: Intake Coordinator

Company: 360 Total Care

Location: Cincinnati, OH (Serving Warren, Butler, and Hamilton Counties)

About Us:

360 Total Care is a leading Adult Day Habilitation Center dedicated to community integration, skill-building, and technology-based activities for individuals with developmental disabilities. Our program is highly focused on community integration, ensuring that participants are fully engaged in the community rather than being isolated in a facility. We maintain a 4:1 staff-to-participant ratio when working in the community to ensure safety, personalized support, and meaningful experiences.

Position Overview:

We are seeking a professional, motivated, and independent Intake Coordinator to oversee community outreach and enrollment efforts. This role requires strong networking skills, knowledge of DODD (Department of Developmental Disabilities) regulations, and the ability to engage with families, schools, case managers, and community organizations. The Intake Coordinator will also be responsible for guiding new participants through the enrollment process and ensuring their individualized needs are met.

Key Responsibilities:

Community Outreach & Networking:

• Build relationships with school transition coordinators, families, and individuals seeking adult day services.
• Establish and maintain connections with county case managers, Medicaid providers, and other relevant agencies.
• Set up tables at community events, represent the company, and actively promote our program.
• Research and sign up for community events to spread awareness of our services.
• Organize informational sessions and community-based events to increase program visibility.

Client Enrollment & Engagement:

• Guide families and participants through the intake and enrollment process.
• Schedule and conduct facility tours to showcase the benefits of our program.
• Assist in setting up and managing participant enrollments, ensuring all necessary documentation is completed.
• Review each participant’s Individual Service Plan (ISP), input it into our system, and ensure our program aligns with their goals.

Administrative & Coordination Support:

• Work with HR on hiring the right staff for each participant based on their specific needs and ISP.
• Ensure all newly enrolled participants are properly documented and assigned to appropriate programs.
• Maintain organized records of outreach efforts, contacts, and prospective clients.
• Stay up to date with all DODD training requirements and be available to serve as a backup Direct Support Professional (DSP) when needed.
• Ensure compliance with Medicaid and DODD regulations

Marketing & Strategy Development:

• Develop and execute a strategic marketing plan to increase program visibility and enrollment.
• Utilize email communication, cold calling, and in-person networking to reach potential clients.
• Work collaboratively with leadership to create outreach materials and engagement strategies.
• Create Flyers, newsletters, and work side to side with website developer

Compensation & Growth Opportunities:

• Base Pay: Starts at $17 per hour. (Maximum hourly rate capped at $25 per hour.)
• Performance-Based Raises: Earn a 5% pay increase for every 3 successful enrollments.
• Bonus Incentives: Earn a $500 bonus for every 10 new enrollments per month.
• Professional Growth: Opportunities for leadership and career advancement.

Requirements:

• Ability to pass a background check and complete all required training in the first week.
• Valid driver’s license and reliable transportation (travel required for outreach).
• Experience working with individuals with developmental disabilities.
• Experience with DODD services, Medicaid, and developmental disabilities programs.
• Ability to work independently and manage time effectively.
• Strong networking, communication, and relationship-building skills.
• Proficiency in email communication, cold calling, and marketing strategies.
• Strong organizational skills with the ability to manage participant records, ISPs, and program enrollments.
• Ability to collaborate with HR to recruit and onboard the right staff for each participant.
• Must be professional, engaging, and passionate about community integration.

Additional: Preferred Qualifications & Requirements:

• Background in Marketing, Event Coordination, and/or Sales is strongly preferred.

Why Join Us?

• Opportunity to make a direct impact in the community.
• Flexible and independent work environment.
• A mission-driven organization focused on empowering individuals.
• Competitive pay, performance-based raises, and bonus opportunities.