Director of Laboratory Sales

Overview

The Director of Laboratory Sales and Account Management will lead our sales team and drive growth in our laboratory services company. They will possess a deep understanding of the healthcare industry, exceptional leadership skills, and a demonstrated history of successfully managing a sales and account management team. 

Responsibilities

• Develop, implement, and oversee the strategic sales and account management plans to achieve company goals and objectives.
• Manage and mentor a team of sales and account management professionals, providing guidance, support, and training to enhance their performance and achieve sales targets.
• Build and maintain strong relationships with key clients, understand their needs, and drive customer satisfaction and loyalty.
• Ensure account onboarding processes and strategies are followed to ensure
• Conduct comprehensive market research and analysis to identify trends, opportunities, and competitive landscape, informing sales strategies and ensuring the company's market position.
• Monitor and report on sales performance metrics, providing regular updates to senior management and making data-driven and field-based recommendations for improvement.
• Work closely with other departments, including laboratory staff, billing and operations, to ensure alignment and support for sales initiatives and account management.
• Oversee the sales budget, allocating resources effectively to maximize return on investment and support business growth.
• Travel up to 50%, including overnight stays, to meet with clients, attend industry events, and support sales team activities.
• Ensure all sales activities comply with industry regulations and company policies, maintaining high standards of integrity and professionalism.
• Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Bachelor’s degree in business, healthcare, marketing, communications, or a related field.
• Minimum of 10 years relevant work experience.
• 5 years managing a sales team within the healthcare or laboratory services industry.
• 5 years account management experience in the healthcare or laboratory services industry.
• Proven track record of achieving and exceeding sales goals.
• Must be able to effectively communicate with all levels of management and employees.
• Excellent negotiation and contract management skills.
• Experience with CRM, preferably Salesforce
• Must be able to meet deadlines and have strong computer skills. (Excel, PowerPoint, Word)
• Excellent communication skills, both written and verbal.
• Travel 50%, including overnight stays.
• Ability to work independently and with other team members.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.