What are the responsibilities and job description for the Medical Records Specialist II position at 360care?
Overview
This position is responsible for providing excellent customer service while processing incoming and outgoing medical records.
Responsibilities
- Ensures all medical records are kept current and up to date in a timely manner.
- Knowledgeable of all EMR systems and processes.
- Fulfills information requests in a timely manner.
- Daily correspondence by phone and email with customers to request and verify resident demographic information.
- Reviews demographic information for accuracy in company systems.
- Accesses various portals to verify insurance information for residents and customers.
- Provide all internal and external customers with excellent customer service while performing job duties.
- Utilize electronic health records and nursing home census reports to identify new, discharged, and deceased residents.
- Record resident information on Excel spreadsheets and send to appropriate team members.
- Document workflow in company systems.
- Maintains EMR access for the company and customers.
- Handles all EMR request for internal customers.
- Maintains passwords and is assigned super-user status for the system.
- Tracks and reports EMR activity to management.
- Obtains strong understanding with Point Click Care and MatrixCare systems.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- Reacts positively to change and performs other duties as assigned
Qualifications
Minimum Qualifications:
- High school diploma or GED required.
- Must have strong computer skills, Excel, Word, and SharePoint preferred.
- Must be able to multi-task and prioritize.
- Must have excellent attention to detail and be highly organized.
- Point Click Care and MatrixCare Systems experience required.
- Strong customer service skills.
- Must be sensitive to deadlines and self-motivated.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
