What are the responsibilities and job description for the Special Care Insurance Admin position at 360care?
Overview
This position is responsible for timely input of Special Care Insurance Policies (SCIP) documentation and providing excellent customer service at all times.
Responsibilities
- Ensure applications are complete and include the form numbers.
- Listen to phone applications for errors and assist with corrections.
- Obtain missing information on applications from long term care facilities, responsible party or inside sales.
- Code applications for Group Number, Account Number, Plan Codes and effective date.
- Confirm agent/marketing coding through our system and document on spreadsheet.
- Correctly enter applications into system in a timely manner.
- Process refund requests, address changes and revise/send out premium bills that are incorrect.
- Send monthly census/aging to all facilities.
- Maintain monthly and weekly reporting.
- Scan, file and documentation of facility information sheets and other documents as needed.
- Maintain telephone communication system (switchboard).
- Greet customers and clients when calling or visiting the corporate office.
- Maintain and monitor coporate lobby.
- Distribute overnight voicemail messages.
- Receive all incoming deliveries and sign.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
- Reacts positively to change and performs other duties as assigned.
Qualifications
- High school diploma or GED required
- Exhibits strong customer service and follow up skills.
- Excellent communication skills, both written and verbal.
- Must have strong data entry skills with high level of accuracy.
- Must be detail-oriented and self-motivated.
- 2-4 years administrative experience.
- Advanced working knowledge of Word, Excel, Microsoft Outlook, Genelco Group Plus
- Must have excellent organizational, analytical and problem-solving skills.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.
