cc:     William C. McConico, Chief Judge

         LaWanda Crosby, Court Administrator

         Antell Sanders, AFSCME 3308 President

         File                       

36th DISTRICT COURT

JOB DESCRIPTION

JOB TITLE:          Clerk 2 

                              An AFSCME 3308 Bargaining Unit Position

REPORTS TO:     Various Departmental Supervisors/Managers

GENERAL SUMMARY:

Under the general direction of the applicable Departmental Management, performs a variety of complex clerical functions related to the processing of court cases. Answers and directs incoming telephone calls to the court from internal and external customers. Provides courteous responses to inquiries regarding tickets, including but not limited to court dates, adjournments and payment transactions. Maintains records of all incoming calls. Work generally requires knowledge of a specific unit or department within the Court. 

RESPONSIBILITIES & DUTIES:

1. Processes all documents relating to default judgments, appeals and remands, bench warrants, claim and delivery, change of venue, cross and counter complaints, consolidations, debtor’s exams, garnishment releases, seizure of property, show cause, small claim removal, subpoenas, LEINS, objection to garnishment, and collection unit paperwork.
2. Answers telephone calls coming into the Court through the automatic call distributor system. Responds to questions from internal and external customers utilizing internal Court database/systems or route calls to appropriate parties.
3. Audits cash detail reports, maintains various other reports, audits tapes, cashier reconciliation sheets, and other departmental reference materials.
4. Balances and makes adjustments to cash register reports, including online correction of cashier errors. Researches system-highlighted errors to determine appropriate course of action. Resolves and closes out payment discrepancies, and data entry issues.                                 
5. Boxes, stores, retrieves and delivers files.
6. Performs duties of Clerk 1 as needed
7. Performs court date scheduling function, as applicable, based upon incoming calls.
8. Refers all case-related matters related to employee, employee’s family, co-workers and friends to their Departmental Management.
9. Maintains confidential information regarding employee, financial and other court records. Adheres to Court’s policies on confidentiality of vendor bids, quotations and other departmental information until authorization for release is given by Departmental Management.    
10. Performs other duties as assigned.
    

The specific responsibilities and duties will depend upon the departmental assignment. For example, assignment to the Information Resource Center is a full-time call center assignment. 

JOB QUALIFICATIONS: 

1. High school diploma or equivalent is required. Two (2) years of education beyond high school preferred. 
2. Minimum of one (1) year of clerical experience required. 
3. Interpersonal skills necessary to communicate with external parties and Court personnel in the exchange of information and provide courteous and accurate information and responses to the public. Must possess a high level of customer service skills.
4. Proficient data entry and word processing skills necessary for the creation and compilation of various documents, communications and reports. Must be proficient in Microsoft Office.
5. Computer skills necessary to effectively utilize case information software, word processing, database, electronic communications and spreadsheet applications.
6. Experience in the Court’s Judicial Information System (JIS) preferred.
7. Mental ability to frequently handle pressures related to simultaneous handling of multiple projects, meeting deadlines, fulfilling scheduling requirements, and dealing with concerns of citizens and employees, with disruptions due to people and noise.

LICENSES, CERTIFICATIONS OR SPECIAL REQUIREMENTS:

1. Obtains and maintains all required state licenses and certification necessary to perform the functions of Clerk 2.
2. Based on the requirements of the position, candidates considered for placement in this classification may be subject to a Criminal Background Investigation.

WORKING CONDITIONS:

1. Normal office environment with little discomfort due to heat, dust, noise and the like.
2. Extended workday beyond 7.5 hours a day. Evenings, weekends, holidays and afternoon shift may occasionally be required.

PHYSICAL CHARACTERISTICS:

1. Strength, dexterity, coordination and vision to use a keyboard and video display terminal on a daily basis. Hearing to communicate with the public and court staff. Dexterity and coordination to handle files and single pieces of paper. Occasional lifting of objects weighing up to fifteen (15) pounds such as files, stacks of paper, reference and other materials. Moving from place to place within an office. Some reaching for items above and below desk level.
2. Ability to occasionally sit, walk or stand for long periods of time, perform repetitive movements and work in confined areas.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. They are not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. Determination of equivalent qualifications is within the sole discretion of Management.