Service Coordinator

Job Summary: We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for managing and coordinating all aspects of our service operations, including scheduling, dispatching, and customer service . The ideal candidate will have excellent communication skills, be able to multitask, and have a strong customer service orientation.

Responsibilities:

• Ensure parts and materials needed to fulfill open repair orders are ordered, received, and shipped to the proper location.
• Manage the scheduling of Service Technicians once all the materials required are in company control.
• Inventory Management for parts, supplies, and rental fleet.
• Rental Equipment return tracking.
• Invoice customers when the job is completed, and manage the invoicing process.
• Complete customer warranty registration and file with the manufacturer.
• Manage the service process from estimate creation to invoicing upon completion in accordance with company timeline regulations.
• Monitor open estimate reports and assure adherence to the company timeline targets for Call Response, Evaluation, Estimate Approval, Work Order creation, order parts, Invoicing, Job Completion, and Rental Returns.
• Handle incoming and outgoing communications, including phone calls, emails, and correspondence.

Qualifications:

• High School Diploma or GED equivalent
• 4 years of experience in service coordination or related field
• Creative problem solver
• Excellent command of the English language, both written and oral
• Demonstrated excellence in organization and time management skills
• Strong attention to detail and interpersonal skills
• Exceptional phone and customer service skills
• Ability to handle multiple tasks, short lead times, and prioritize work
• Team player who takes initiative to make improvements, accomplish work before being asked, and collaborates well in a team environment
• Microsoft Office Suite Proficient
• Exceptional phone and computer skills
• Strong mechanical aptitude

Physical Demands:

The Service Coordinator may be required to sit or stand for extended periods and may need to lift to 50 pounds.

Salary:

The salary for this position will be commensurate with experience and qualifications.

Benefits:

Company Paid Medical, Dental, and Vision Insurance for Employee

80 Hours of Paid Time Off after 1 Year of Service

24 Hours of Sick Leave Annually

Company-sponsored IRA plan with a dollar-for-dollar match of employee contributions up to 3% of pay.

Other benefits at the discretion of Management

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have QuickBooks experience?
• What previous experience do you have in a service coordinator role?

Education:

• Associate (Required)

Experience:

• industrial service coordinating: 4 years (Required)

Language:

• English (Required)

Ability to Relocate:

• San Antonio, TX 78258: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28