What are the responsibilities and job description for the Senior, Technical Support Engineer position at 3D Systems?
Senior, Technical Support Engineer About the Role : As a member of our Technical Support Team, you will be responsible for helping users get the most out of their investment in our printers, by addressing software-related technical problems and providing guidance on resolving issues. You will also help define and implement state-of-the-art tools, processes and other forms of communication to facilitate successful adaptation of 3D Systems products. You will be expected to use Salesforce for managing customer cases and Jira for logging software defects. Updating case history and delivering high-value technical support articles for a public facing knowledge base as needed. You must demonstrate you are a team player and able to work independently, as you will work with many teams internal to 3D Systems, including QA, Development, Product Management, Field Sales, Training and Technical Communications. What’s In It For You!
- Competitive Pay : Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
- Paid Leave (US ONLY) : Enjoy time away from work with Company paid holidays, flexible working schedules, unlimited paid time off (PTO). Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
- 401(k) : Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
- Comprehensive Health & Wellness Plans : We want to be here for our employees throughout all stages of life, which is why we offer a wide range of resources, information, and support during your career with us.
- Global Team : With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
- Innovative Culture : Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
- Talent Development : At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
- Connection & Engagement Opportunities : We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact. What You Will Bring :
- Bachelor’s degree in engineering (Mechanical or Industrial) or equivalent years of work experience.
- At least 5 years’ general PC troubleshooting skills and computer networking, knowledge of Windows operating systems and drivers.
- Priorities are established by supervisor; however, employees are expected to manage their workload independently.
- Ability to multitask effectively in a fast paced and ever-changing environment.
- Capable of translating knowledge of approaches, tools & techniques into technical documentation.
- Excellent oral and written communication and people skills are a must.
- Computer networking knowledge such as firewalls, anti-virus tools, and ip lookups a big plus. Title : Senior, Technical Support Engineer Location : SC-Rock Hill Requisition ID : 2500001M
