What are the responsibilities and job description for the Engagement Manager - US based position at 3GC Group?

Job Description

ABOUT THE ROLE :

We are seeking a solutions-oriented Engagement Manager to join our firm. The ideal candidate for this role will seek to build and maintain strong client relationships, actively collaborate with leadership teams and strategize on new business opportunities.

To manage customer relationships effectively, the Engagement Manager must possess excellent communication, leadership, and analytical skills. Acting as a liaison between customers and internal teams is also essential to ensure seamless communication and service delivery.

RESPONSIBILITIES :

In this role, you'll get to...

Discover, articulate, and obtain agreement on the customer organization's needs / wants / desires within the engagement subject area scope, then align with the organization's mission / vision and our expert advice. Based on the above, deliver and create the Strategic Priorities and Initiatives roadmap to be followed to ensure there is no latent conflict between what the client wants but company actually needs.
Lead the discussion with clients to get clarity of purpose and goals.
Document and draw the ideas to the right level of detail that enshrine needs, wants, and desires, separately.
Hands off the technical leadership to the company’s subject matter experts (SME's IE the ITSM Architect) and manage the workflow between the fulfillment cycle teams
Act as a solution guide and delivery manager including project planning, resource allocation, risk management, and budgeting.
Represent the clients needs and perspective for the team between client and vendors
Provide project management oversight
Perform middle management duties
Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle.
Integrate world-class problem solving, industry and functional expertise, and proprietary tools and capabilities to create change and lasting impact.
Provides high-quality solutions to the clients with short- mid- and long-term stratifications if necessary.
Oversee the engagement strategy, tracking metrics and monitor budgets.
Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution.
Identify new business opportunities and work with the sales team to generate new business that meet the clients needs and requirements.
Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service.
Ensure compliance with internal processes, procedures, and quality standards.
Perform other duties related to the role.

REQUIREMENTS :

On day one, we'll expect you to...

have excellent communication and interpersonal skills with the ability to build well-rounded relationships with customers and internal stakeholders

have excellent listening and documentation skills to represent the clients needs and requirements for the team

be able to clearly communicate and emphatically state what needs to happen

possess strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines

have exceptional analytical and quantitative problem-solving skills, with the ability to identify and mitigate project risks and issues

be able to refuse to talk tech / outside the expertise and refers to the assigned person

have outstanding records of academic and managerial or professional achievement

be able to work effectively with people at all levels in an organization

have a Bachelor’s Degree in Business, Management or similar field

have minimum of 5 years of experience as a Customer Relationship Manager

have 3 Years in IT Project Management or IT Management

possess expert knowledge of the life cycle of engagement marketing

demonstrate superb verbal and written communication skills

have excellent leadership and organizational skills, with the ability to motivate cross-functional teams to deliver successful projects

have highly developed attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposals and reports

possess strong business acumen and understanding of customer needs, with the ability to identify new business opportunities

have a fully functional and up-to-date computer with which to perform duties

be willing to install next generation end point protection on the computer

be a US Citizen

be willing to accommodate US Pacific time zone

NOTE :

This is a Hybrid Position-Remote office, must be willing to travel up to 50% of the time to local and regional client offices.

vcc8ITqIrM

Apply for this job

Receive alerts for other Engagement Manager - US based job openings

Engagement Manager - US based

What are the responsibilities and job description for the Engagement Manager - US based position at 3GC Group?

What is the career path for a Engagement Manager - US based?

Job openings at 3GC Group

Not the job you're looking for? Here are some other Engagement Manager - US based jobs in the Illinois, IL area that may be a better fit.

We don't have any other Engagement Manager - US based jobs in the Illinois, IL area right now.

AI Assistant is available now!