What are the responsibilities and job description for the ServiceNow Organizational Change Manager position at 3i People, Inc.?
Job Details
We have a position for a ServiceNow Organizational Change Manager with one of our clients in Raleigh, NC for an initial contract duration of 2 years 11 months. No third party candidates considered for this position.
Looking for Local candidates only.
Key Responsibilities
- Develop and execute change management strategies that align with business objectives and project goals, with a primary focus on our ServiceNow implementation.
- Create and deliver communication plans that clearly articulate the why, what, and how of change, fostering transparency and excitement.
- Partner closely with project leaders, technical teams, HR, and business stakeholders to assess change impacts and develop mitigation plans.
- Design and implement training and enablement programs that prepare employees for success with new systems, tools, and workflows.
- Proactively identify and address resistance to change using proven frameworks and data-driven insights.
- Develop stakeholder engagement plans that foster advocacy and build a strong change champion network.
- Monitor adoption and usage metrics; gather feedback and adjust strategies as needed to ensure continued momentum and impact.
- Coach leaders at all levels on their role in change, equipping them with tools and guidance to support their teams.
- Align change management efforts with organizational goals, culture, and employee experience.
Required Qualifications
- Bachelor s degree in a related discipline and 6 years experience in a related field (i.e. change management or organizational development, preferably in IT or digital transformation contexts.) The right candidate could also have a different combination, such as a master s degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field
- Demonstrated success leading enterprise-level change initiatives, including communication and training strategies
- Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, etc.)
- Experience supporting technology implementations preferably ServiceNow
- Comfortable navigating ambiguity, identifying solutions, and balancing strategic and tactical priorities
Preferred Qualifications
- Change Management Certification (e.g., Prosci, ACMP)
- ITIL Foundation Certification
- Experience in the cloud or managed services industry
- Experience producing high-impact communications and enablement materials (e.g., videos, digital learning, workshops)
Required Skills
change management, organizational development, Change Management Certification
3rd party vendors are not allowed.
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