Cloud Support Engineer (Remote)

Hello,

I hope you're doing great!

My name is Rachna, and I represent 3i People, a well-established IT staffing and solutions company with 23 years of industry experience, specializing in talent acquisition, software development, and consulting services across various industries.

I came across your profile and was really impressed by your background! We have an exciting opportunity that aligns perfectly with your skills and experience, and I’d love to discuss it with you. If you are interested, please reply with your updated resume. Looking forward to hearing from you soon!.

Here’s What’s in It for You:

Exciting Role: Cloud Support Engineer III (1401153) with RapidScale

Location: Remote

Duration: 31-Mar-2025 - 26-Sep-2025 ( will extend/ potential to convert to perm)

Pay Rate : Please let us know your rate

If you are comfortable with the payrate, location and duration and agree to comply with background checks upon an offer, please respond this email with “Yes I authorize”.

Senior Cloud Engineering Support Specialist – Google Cloud

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises simplify IT and unleash innovation. With a strong focus on Google Cloud alongside AWS and Azure, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables businesses to turn technology into a competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

As a Senior Cloud Engineering Support Specialist in our Network Operations Center (NOC), you will play a critical role in ensuring the operational success of Google Cloud-based infrastructures for our clients and internal teams. This role is ideal for individuals eager to specialize in Google Cloud while gaining hands-on experience in cloud operations.

Responsibilities:

• Monitor and manage Google Cloud infrastructures using industry-leading Remote Monitoring and Management (RMM) tools.
• Onboard and offboard clients, ensuring seamless GC service integration.
• Troubleshoot and resolve issues related to Google Cloud instances, storage, networking, and security.
• Perform proactive GC environment health checks and remediation.
• Develop and implement automation scripts using Python, Terraform, and PowerShell.
• Provide technical support to clients, ensuring minimal downtime and optimal performance.
• Leverage Google Cloud Operations Suite (formerly Stackdriver) for log analysis, alerting, and troubleshooting.
• Manage Google Cloud IAM for security and access control.
• Collaborate with cloud engineers, DevOps teams, and security specialists to optimize operations.
• Reduce Mean Time to Resolve (MTTR) incidents through automation and process enhancements.
• Maintain up-to-date documentation of troubleshooting procedures and best practices.

Requirements

Minimum:

• High School Diploma/GED and 5 years of experience in a related field, or Google Cloud certifications (e.g., Google Associate Cloud Engineer, Google Professional Cloud Architect) with 2 years of experience.
• Experience with Google Cloud remote monitoring and management tools.
• Familiarity with GKE, Cloud Run, and hybrid cloud solutions.
• Proficiency in automation development using Terraform, Python, or Bash scripting.
• Strong troubleshooting skills in Google Cloud and Linux environments.
• Experience using JIRA, ServiceNow or similar service request ticketing systems.
• Ability to analyze data and recommend performance monitoring KPIs and SLAs.
• Passion for cloud technology, innovation, and continuous learning.

Preferred Qualifications:

• Additional cloud certifications (e.g., AWS, Azure) for multi-cloud exposure.
• Experience with Google Cloud AI & ML services.
• Background in DevOps methodologies and CI/CD pipelines.
• Knowledge of Google Cloud cost optimization strategies.

Thanks,