What are the responsibilities and job description for the Cloud Support Engineer I position at eTeam?
Job Title : Cloud Support Engineer
Duration: 12 Months
Location : Raleigh, NC
Pay Rate : $25 an hour on W2
Job Description
Client is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, Client helps companies turn technology into their biggest competitive advantage. As part of the client family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
Primary Responsibilities And Accountabilities
Duration: 12 Months
Location : Raleigh, NC
Pay Rate : $25 an hour on W2
Job Description
Client is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, Client helps companies turn technology into their biggest competitive advantage. As part of the client family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
Primary Responsibilities And Accountabilities
- Maintain multiple customer environments.
- Work 40 hours a week.
- Update and Manage ticket backlog based on internal policies.
- Crisis Management - Identify any high priority issues and escalate to next level.
- Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company.
- Customer-first approach.
- Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
- Be able to listen to, accept, and follow direction from more senior engineers.
- Flexibility to be customer facing and travel to customer sites.
- High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience
- Excellent communication, presentation, writing, and editorial abilities.
- Excellent organizational and time management skills.
- Flexibility to work alternative days and shifts as needed.
- Days Example: Tuesday – Saturday or Sunday – Thursday.
- Shifts Example: Day, Evening, Night
- Basic Microsoft AD (password resets, security groups)
- Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
- Proficiency in computer usage, internet, and Microsoft Office suite of applications.
- Fortigate
- SD-WAN management
- Advanced Networking – NAT, Subnet, VPN, Fortigate, vShield Edge
- Server Performance Monitoring
- N-able
- MSP experience.
Salary : $25
