What are the responsibilities and job description for the ServiceNow Test Manager position at 3i People?
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Title: ServiceNow Test Manager
Role type: Contract
Location:Raleigh,NC
Work Type: Hybrid
Description:
You’ll collaborate with technical teams, program leaders, and business stakeholders to design and implement effective, scalable testing frameworks—both manual and automated. If you’re passionate about quality, comfortable with complexity, and motivated to make an impact, this role is for you.
Job responsibilities
- Develop and lead a comprehensive testing strategy across all phases of the SDLC—functional, regression, integration, performance, and user acceptance testing (UAT).
- Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.
- Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
- Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.
- Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements.
- Report progress, test metrics, risks, and quality status to project leadership and key stakeholders.
- Maintain adherence to internal standards, security policies, and ServiceNow governance.
- Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities.
- Mentor team members and end-users on testing best practices and ATF usage.
Requirements:
Required Qualifications
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
- Strong grasp of ServiceNow modules and platform functionality.
- Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail).
- Proven success designing test cases for functional, regression, and integration testing.
- Hands-on experience with API testing (REST, SOAP).
- Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban.
- Skilled at coordinating and facilitating UAT, including stakeholder communication and training.
Preferred Qualifications
- ServiceNow certifications: CSA, Implementation Specialist, or Application Developer.
- Experience with ServiceNow’s Test Management module.
- ISTQB or Certified Agile Tester (CAT) certification.
- Background in cloud or managed services environments (MSP experience a plus).
- Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
Experience with load/performance testing tools
Company Overview
3i People has been providing staffing solutions in IT and professional services for over 20 years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients.
We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs.
Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.
