ServiceNow Test Manager

• Develop and lead a comprehensive testing strategy across all phases of the SDLC functional, regression, integration, performance, and user acceptance testing (UAT).
• Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.
• Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
• Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.

Required Qualifications

• Bachelor s degree in a related discipline and 6 years experience in a related field.
• Strong grasp of ServiceNow modules and platform functionality.
• Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail).
• Proven success designing test cases for functional, regression, and integration testing.
• Hands-on experience with API testing (REST, SOAP).
• Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban.
• Skilled at coordinating and facilitating UAT, including stakeholder communication and training.
• ServiceNow certifications: CSA, Implementation Specialist, or Application Developer.
• Experience with ServiceNow s Test Management module.
• ISTQB or Certified Agile Tester (CAT) certification.
• Background in cloud or managed services environments (MSP experience a plus).
• Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
• Experience with load/performance testing tools.