Account Specialist

Job Title: Account Specialist

Location: 810 Innovation Dr, Knoxville, TN – 37932 (Hybrid)

Shift: 08:00am to 05:00pm – Monday to Friday

DESCRIPTION:

• Monitor accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
• Document daily collections activity by creating and maintaining notes and follow-up tasks within Oracle collections module.
• Research account disputes and billing discrepancies.
• Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.
• Identify delinquent accounts that will potentially require external collection efforts.
• Upload AR invoices to customer portals.
• Provide customers with reporting such as statements, aging or other miscellaneous reporting requests.
• Coordinate documentation of customer refunds.
• Request customer tax exemption documentation and upload for tax team review.
• Build strong communication with both internal departments and external customers.
• Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
• Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.
• Monitor outstanding aged receivables for applicable accounts.
• Work closely with multiple internal departments to ensure awareness of any actions and/or problems affecting customer accounts.
• Performs other related duties as needed.

REQUIRED KNOWLEDGE/SKILLS, EDUCATION, AND EXPERIENCE

• Experience in Accounts receivable.
• Strong communication and interpersonal skills (verbal, written and listening).
• Experience in process improvement and a focus on digitization/automation.
• Flexibility and ability to pivot tasks based on business needs.
• Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Strong attention to detail and enjoy problem solving.
• Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.
• Corporate ERP systems, Oracle a plus.

Company description: 3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering.

Job Types: Full-time, Contract

Pay: $24.00 per hour

Schedule:

• Monday to Friday

Experience:

• Accounts receivable: 2 years (Required)
• Credit and Collections analysis: 2 years (Required)

Ability to Commute:

• Knoxville, TN 37932 (Required)

Work Location: In person

Salary : $24