Customer Service Representative

Customer Service Representative

Pay Rate: $21/hr

Location: Brea, CA 92821

Shift Schedule: 7:30am - 4pm Mon-Fri

Onsite: 100% onsite.

Job Details

A Customer Service Representative (CSR) with strong customer service soft skills, routine order entry skills, order tracking, and problem resolution. You will be responsible for all types of customer inquiries and products, working closely with customers and internal teams to provide exceptional customer service in a fast-paced environment.

The CSR will ensure customer satisfaction by:

• Processing orders
• Answering phones promptly
• Providing delivery information
• Offering field sales/service support
• Maintaining accuracy and efficiency

Key Responsibilities:

• Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
• Answer phones in a timely and efficient manner in a high-call volume support setting.
• Process customer orders via:
• Phone
• Standing orders
• Field service orders
• Replacement orders
• Fax orders
• Electronic Data Interchange (EDI)
• Support both sales and service field representatives by:
• Responding to inquiries
• Placing orders
• Providing proof of delivery as needed
• Maintain a level of accuracy and efficiency both as a department and individually.
• Stay knowledgeable about products and special projects as deemed vital by the manager.
• Communicate timely and accurately while establishing and maintaining good working relationships with:
• Upper management
• Internal departments (Field Service, Sales, Finance, Bids and Contracts, HR, and IT)

Position Requirements:

• Basic computer skills, including MS Office 2000 or later (Word, Excel, Outlook).
• Basic math skills and statistical knowledge.
• Proficient at keyboard entry; prior experience entering orders while on the phone is a plus.
• Ability to multitask and problem-solve.
• Strong interpersonal skills and enjoys working with people.
• Experience:
• 1-3 years of customer service experience required.
• Education:
• High school graduate required.
• Associate’s degree preferred.
• Travel:
• Little to no travel required.

Personal Trait Profile:

• Self-motivated with a positive outlook and a focus on quality work.
• Demonstrates a personal sense of urgency, attention to detail, and an aspiration for continuous professional development.
• Goal-oriented, setting personal objectives to exceed company metrics.
• Able to maintain a positive attitude and work constructively in a team environment.
• Capable of handling multiple tasks and key deliverables while meeting deadlines.
• Excellent time management and organizational skills.

Company Description: 3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering.

Job Type: Contract

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• Referral program

Shift:

• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Call center: 3 years (Required)
• Customer Service Representative: 3 years (Required)

Work Location: In person

Salary : $21