What are the responsibilities and job description for the Help Desk Technician position at 3PL Vision LLC?
Job Overview
We are seeking a dedicated and knowledgeable Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires strong problem-solving skills and the ability to communicate effectively with users at all levels of technical proficiency. If you are passionate about technology and enjoy helping others, we would love to hear from you.
Responsibilities
- Provide first-level support for IT-related issues via phone, email, or in-person.
- Troubleshoot and resolve hardware and software problems for both Windows and Mac OS environments.
- Manage user accounts and permissions in Active Directory.
- Assist with network administration tasks including DNS management, firewall configurations, and Meraki device management.
- Document issues and resolutions in the helpdesk ticketing system to ensure accurate tracking of support requests.
- Collaborate with other IT staff to escalate complex issues as necessary.
- Maintain an inventory of computer hardware and peripherals, ensuring all equipment is functioning properly.
- Conduct regular system checks to ensure optimal performance of network infrastructure.
Qualifications
- Proven experience in IT support or helpdesk roles.
- Strong knowledge of computer networking principles and practices.
- Familiarity with Active Directory for user account management.
- Experience with firewall configurations and network administration tasks.
- Proficient in troubleshooting hardware issues across various devices including desktops, laptops, and peripherals.
- Knowledge of Mac OS is a plus; experience with Meraki systems is highly desirable.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.
Join our team as a Helpdesk Technician where you can grow your skills in a supportive environment while making a positive impact on our users' experiences.
Job Type: Contract
Pay: $21.63 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Experience:
- Microsoft Sentinel: 1 year (Required)
- Purview: 1 year (Required)
Ability to Commute:
- Calhoun, GA 30701 (Required)
Ability to Relocate:
- Calhoun, GA 30701: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $30
