What are the responsibilities and job description for the Help Desk Technician position at 3Z Brands?
3Z Brands is growing and we continue to build a house of exceptional sleep brands backed by our world-class, vertically integrated manufacturing facility based in Arizona. Made with premium quality and care.
We have an exciting on-site opportunity for an experienced IT Help Desk professional to join our extraordinary Technology Team. This role will work 4 ten hours nights on second shift Monday-Thursday from 3pm-1am at our Glendale production facility.
As IT help desk support on our Enterprise Technology team, you will
contribute to the company’s objectives by delivering rapid and scalable support to our growing manufacturing team.
Responsibilities
Provides support and assistance to both production and corporate employees including;
PC support - updating and replacing software/hardware
Configures new software
Responds to issues
Orders replacement hardware.
Provides telephone, infrastructure, and printer/copier support by setting up and configuring phones; troubleshoots and repairs network cabling and server application issues; and maintains printer/copier.
Provides administrative support by creating and maintaining user accounts; maintains inventory of equipment; and researches new software and technologies.
Coordinates and ensures effective communication with every team member; provides training and supports needed to staff and end users; and maintains knowledge of various computer, video and technical systems and equipment.
Minimum Qualifications
Associates degree in Information Technology, Computer Information Systems or related field.
Minimum 12 months of experience in technology and/or computer related support
Must have a valid Arizona Driver License
Ability to pass a background check
On-call rotation required
An equivalent combination of formal education and/or experience that demonstrates the ability to perform the essential functions of the position will be considered.
Preferred Qualifications:
CompTIAA Certification, CompTIANetwork Certification, Windows10 Certification
Competitive salary commensurate with experience. Comprehensive medical, dental, and vision insurance. 401(k) program with company match. Employee referral program and bonus.
Our culture is defined by our values of Collaboration, Commitment, and Care. We are committed to inclusion, equitable support, and respect for all team members.