What are the responsibilities and job description for the Lead Service Designer position at 4 Corner Resources?
Corner Resources is seeking an experienced Lead Service Designer with a strong background in healthcare. This role focuses on enhancing the customer experience by innovating processes, services, and systems. The ideal candidate will employ user-centered design principles to improve member experiences while working collaboratively across functional teams, including clinical experts, subject matter specialists, and customer experience professionals.
Key Responsibilities :
- Lead research initiatives and develop service blueprints, journey maps, and experience strategies to enhance healthcare service offerings.
- Conduct qualitative and quantitative research to identify user needs, pain points, and opportunities for service improvements.
- Facilitate workshops, design sprints, and co-creation sessions with internal teams and external stakeholders.
- Design prototypes, process flows, and visual artifacts to effectively communicate service concepts.
- Measure and analyze the effectiveness of service solutions, optimizing them based on data-driven insights.
- Advocate for human-centered design principles and service design best practices across the organization.
- Evaluate existing programs and pilots, reviewing current insights, designs, and frameworks for improvement.
Required Qualifications :
Location : New York, NY (Must be within a commutable distance)
Job Type : -Month Contract (Potential for Extension)
Rate : $ / HR
