Looking for ServiceNow Software Engineer

ServiceNow Software Engineer IV
Cincinnati Ohio

GENERAL FUNCTION
We are looking for an experienced ServiceNow Engineer who how the ability to support the IT Operation Management and IT Asset Management Module. This includes but is not limited to the following.

Responsibilities:
Expertise in ServiceNow Discovery. Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
Expertise in Service Mapping features and functionality.
Understanding of network protocols (e.g., SNMP, WMI, SSH)
Knowledge of CMDB structure and data relationships
Ability to align discovery data with IT service management processes
Stronganalytical and problem-solving abilities
Participate in the design, development, and implementation of enhancements of Service-now instances.
Participates in platform upgrade planning, testing, and validation.
Document system and application architectures
Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)
Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.
Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.
As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk.
Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support.
Accountability for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triage the incidents and evaluate any requests that come in.
This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player.

Technical Skills
Must Have
Ability to align discovery data with IT service management processes
ServiceNow Discovery, CMDB, Service Mapping
Understanding of network protocols (e.g., SNMP, WMI, SSH)
Must Have
configure full CMDB Implementation
implementation of Discovery and Service Mapping

Nice to Have
ITIL v4 certification
ServiceNow CIS SPM
ServiceNow Now Mobile