What are the responsibilities and job description for the ServiceNow Software Engineer position at Agility Partners?
Agility Partners is seeking a qualified ServiceNow Engineer to fill an open position with one of our clients. This is an exciting opportunity to join an Agile/Kanban team responsible for supporting ServiceNow infrastructure, IT Operations Management, and IT Asset Management. The ideal candidate will have expertise in ServiceNow Discovery, Service Mapping, and CMDB structure while ensuring alignment with IT service management processes. This role involves hands-on development, system enhancements, and serving as a key escalation point for complex ServiceNow-related issues.
Responsibilities:
- Develop, maintain, and optimize ServiceNow Discovery, including custom patterns, probes, and sensors.
- Support Service Mapping functionality and ensure alignment with IT service management processes.
- Participate in platform upgrades, design enhancements, and Agile-driven development efforts.
- Provide advanced troubleshooting and resolution for critical ServiceNow incidents, assisting support teams with complex technical challenges.
The Ideal Candidate:
- Strong experience with ServiceNow Discovery, Service Mapping, and CMDB structure.
- Knowledge of network protocols such as SNMP, WMI, and SSH.
- Understanding of Agile methodologies, including SCRUM and Kanban ceremonies.
- Experience documenting system and application architectures.
- Ability to align discovery data with IT service management processes.
- Strong analytical and problem-solving skills.
- ITIL v4 certification or ServiceNow CIS – SPM certification (preferred).
Reasons to Love It:
- Opportunity to work in an Agile/Kanban environment with continuous learning and growth.
- Hands-on role with high-impact contributions to IT service management and automation.
- Competitive benefits and a collaborative, forward-thinking team culture.
