What are the responsibilities and job description for the Lead ServiceNow Software Engineer position at Lensa?
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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
About the Team
Our team is part of the Employee Technology Experience group and specializes in IT Operational Transformation. We use ServiceNow to create reliable and efficient technology workflows, helping employees concentrate on adding value in every interaction. Specifically, we develop ServiceNow products for the Enterprise Architecture team, aiming to automate the Software Development Life Cycle (SDLC) and streamline digital product releases.
Key Responsibilities
Platform Expertise (30%):
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00 - $172,590.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
About the Team
Our team is part of the Employee Technology Experience group and specializes in IT Operational Transformation. We use ServiceNow to create reliable and efficient technology workflows, helping employees concentrate on adding value in every interaction. Specifically, we develop ServiceNow products for the Enterprise Architecture team, aiming to automate the Software Development Life Cycle (SDLC) and streamline digital product releases.
Key Responsibilities
Platform Expertise (30%):
- Possess in-depth knowledge of ServiceNow features, modules (e.g., ITSM, HRSD, CSM, APM, DPR, ITOM), and capabilities to optimize solution design.
- Guide development teams through the implementation process, ensuring adherence to best practices and quality standards.
- Develop and present technical demonstrations (POC) to showcase ServiceNow solution potential.
- Collaborate with stakeholders to gather requirements and translate them into technical designs.
- Develop scalable and reusable solutions aligned with industry best practices.
- Provide guidance on ServiceNow capabilities and recommend optimal solutions.
- Develop and manage integrations between ServiceNow and external systems using REST, SOAP, and other APIs.
- Implement automation and orchestration workflows to streamline processes.
- Mentor junior developers and provide technical leadership within the team.
- Collaborate with business analysts, project managers, and other stakeholders to deliver projects on time and within scope.
- Collaborative in a fast-paced environment with opportunities for growth and professional development.
- Create and maintain comprehensive documentation for developed solutions.
- Provide training and support to end-users and administrators.
- Design and implement custom applications, workflows, and integrations on the ServiceNow platform.
- Configure and customize core ServiceNow modules such as APM, DPR, ITSM, ITOM, and SecOps.
- Develop and maintain business rules, scripts, UI policies, and workflows.
- Bachelor’s degree in computer science, Information Technology, a related field, or equivalent work experience.
- Six years of relevant experience
- 8 years of experience as a ServiceNow developer AND 3 years of experience as a ServiceNow Solution Architect, with a strong focus on platform development and customization.
- Extensive experience with JavaScript, Glide, and other ServiceNow development tools.
- Proficiency in ServiceNow modules, including ITSM, HRSD, ITOM, and others.
- Hands-on experience with ServiceNow integration using REST, SOAP, and MID servers.
- ServiceNow Certified System Administrator (CSA)
- Exposure to and experience with APM, DPR, and UI Builder.
- Strong understanding of ITIL principles and best practices.
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
- Familiarity with Integrating external tools (Jira, Clarity, version control and testing tools) and DevOps practices.
- Knowledge of ServiceNow Mobile and Virtual Agent.
- Excellent problem-solving, analytical, and communication skills.
- Experience with Agile development methodologies.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00 - $172,590.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
Salary : $133,365 - $156,900
