What are the responsibilities and job description for the Sr.Product Support Engineer position at 40HRS?
Responsibilities
- Maintain, install, and repair **** products at both internal and external customer sites
- Work independently to resolve all assigned customer and technical issues
- Perform validation services (IQ/OQ) of hardware and software
- Identify, analyze, and diagnose product complaints at customer's location
- Act as customer advocate to ensure usability and training
- Complete necessary administrative duties such as logging and reporting of service activities, expense reporting, inventory, etc.
- Develop support documentation and processes
Requirements
- 4-8 years of relevant experience working in the service & support of complex instrumentation is required
- Associate’s degree (A.S./A.A.S.) or Bachelor’s degree (B.S./B.A.) in Life Sciences, Physics, Engineering, Mechatronics, or equivalent experience (e.g. Military Certificates in electronics) is required with domain knowledge in one or more of the following areas: optics (lasers), fluidics, and/or motion control is highly desired.
- Prior experience servicing complex life science instruments is required
- Prior experience as a support engineer and deep familiarity with the processes/ techniques involved
- Demonstrated experience in troubleshooting and following problem-solving procedures
- Excellent verbal and written communication and interpersonal skills
- Proficient knowledge of electrical and electromechanical technology and all required safety protocols
- Ability to multi-task and prioritize is required
- The ability and willingness to lift up to 50lbs
- Possess the ability to walk, stand, carry materials, stoop, kneel, and bend at the waist
- Up to 70% travel required
- A valid driver’s license and passport
- Knowledge of hand tools and proper usage, including a digital multimeter and laser power meter
Please reach out to our team for more details
📩 Mail : van@40hrs.us
Salary : $80 - $127
