Community Host

Position Overview:

Main Street Clubhouse, LLC is looking to hire a Community Host to manage Beacon’s first social/work club. You will be primarily responsible for front desk operations, membership management, events coordination and facility management to ensure a vibrant and smoothly functioning space for our club members. This role requires strong interpersonal and organizational skills, as well as the ability to manage multiple tasks and engage with the community effectively while being part of a growth oriented business.

In this role, you will play a crucial part in building and nurturing a vibrant, connected, and engaged community in our space as well as building out the internal team.

Key responsibilities include:

• Front Desk Operations: You will be responsible for ensuring a welcoming environment for members and visitors, managing inquiries, handling check-ins, maintaining a well-organized space, overseeing reservations, coordinating tasks among staff, conducting end-of-day checks, and providing assistance with equipment issues for a seamless member experience.
• Community Building: You will be creating a sense of belonging and community among club members by organizing events, activities, and initiatives that encourage interaction and participation.
• Member Communication: Part of this position will be to develop and maintain effective communication channels to keep members informed about club news, updates, and upcoming events. This may include working on initiating newsletters, social media updates, and email communication alongside the digital marketing person.
• New Member Onboarding: You will be welcoming and onboarding new members, providing them with information about club services, benefits, and opportunities for involvement in the community.
• Membership Retention: You will be creating strategies to retain existing members and ensure their ongoing engagement, satisfaction, and loyalty.
• Feedback Collection: You will be collecting feedback from members to understand their needs, preferences, and concerns, and use this information to improve club offerings and engagement strategies.
• Collaboration: As part of the overarching 416 Main Street space, you will be collaborating with other key players and spaces including The Wild restaurant, Kitchen & Coffee, the 3rd floor Wellness space and 4th floor event space. The goal is to facilitate a well-rounded club experience. This includes but is not limited to community events, membership benefits, communication and partnerships with outside brands / vendors.
• Event Planning: Planning and executing a variety of engaging events and programs that cater to the diverse interests and preferences of club members will be a big part of the Community Engagement Manager’s responsibilities. These events can include social gatherings, workshops, seminars, and more. You will also be the point of contact for any private event space bookings by a member.

Qualifications:

• Experience: Previous experience in community engagement, event planning, or member services is a plus. Experience in a similar role within a club or organization is desirable.
• Communication Skills: Strong written and verbal communication skills are essential for maintaining effective member communication and engagement as well as internal staff communication.
• Creativity: Ability to generate innovative and sophisticated ideas for community events and programs to keep members engaged and excited.
• Leadership: Strong leadership skills to guide and motivate team members in meeting high quality, high touch hospitality within our space.
• Organizational Skills: Excellent organizational and project management skills to plan and execute events and activities efficiently.
• Interpersonal Skills: Strong interpersonal skills to connect with members and build relationships within the community.
• Tech Savvy: Proficiency in using various software tools, social media platforms, and email marketing systems for communication and event management.
• Member-Centric Approach: A deep understanding of member needs and a commitment to enhancing their overall experience.
• Adaptability: The ability to adapt to changing circumstances and evolving member and business approach.
• Passion: A genuine passion for community building and creating a positive club atmosphere.
• Bachelor's Degree: A bachelor's degree in a related field such as communications, marketing, or community development is preferred but not required.

Benefits:

• A dynamic work environment with opportunities for career expansion.
• Hands-on experience in developing and executing business growth.
• The chance to contribute to the success of a thriving members club.

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If this sounds like you and if you are interested in this role, please submit your resume and a short note about why you’re interested in the role. We will review your resume and will get back to you if we’d like to discuss further.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 20 – 30 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $20