Key Account Manager (Remote)

Location

The Key Account Manager (KAM) is responsible for managing and nurturing the relationships with the company’s most important clients. The KAM serves as the primary point of contact for assigned key accounts, driving long-term value through strategic partnership development. The role requires strong relationship-building skills, technical know-how, an understanding of client needs, and the ability to drive sales and deliver solutions that meet the client's business goals.

Job Responsibilities:

• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
• Act as the main point of contact and ensure their satisfaction with our products and services.
• Handle contract negotiations, renewals, and agreements to ensure favorable terms for both the company and the client.
• Develop and execute strategies to achieve sales targets and increase account profitability, while managing account budgets.
• Collaborate with clients to understand their long-terms objectives, demands, challenges, and pain points, and provide solutions that align with their goals.
• Identify new R&D opportunities and act as a coordinator between engineering teams in the development process.
• Work closely with internal teams (quality, operations, marketing, R&D, and customer service) to ensure timely delivery of products and services, addressing any issues that arise.
• Provide regular reports on account performance, revenue forecasts, and client feedback to management.
• Stay up to date with industry trends, market conditions, and competitor activities to identify potential business opportunities and risks.

Qualifications

 Education: 

•  Degree in Engineering or other relevant technical education.
•  Degree or further education in Business Administration, Marketing, Sales, or a related field is a plus.

Experience: 

• Minimum 3 years of work experience in an engineering role.
• Proven track record of direct cooperation with customers.
• Experience in account management, sales, or business development is a plus.

Desired Skills & Competencies: ​

Communication and Interpersonal Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills, with the ability to build trust with stakeholders.
• Ability to handle complex client interactions and resolve conflicts effectively.
• Hands-on mentality.

Analytical and Strategic Thinking:

• Strong analytical skills, with the ability to interpret sales data, client feedback, and market trends.
• Strategic thinking and problem-solving skills, with the ability to develop innovative solutions to meet client needs.

Project Management:

• Exceptional organizational skills with a proven ability to manage projects.

Sales:

• Ability to identify and capitalize on new sales opportunities within existing accounts.

Languages

• Fluent in English
• Experience in Spanish is a plus.