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CUSTOMER CARE REPRESENTATIVE

4AllPromos
CT Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 5/29/2025

Description :

Customer Care Representative

Make a Difference for Our Customers Every Day

Location : Essex, CT (There is an opportunity for a hybrid schedule after training period complete and based on performance)

Shift Openings : Our Customer Care department operates Monday through Friday from 8 : 00 AM to 8 : 00 PM, with 8-hour shifts. We are currently hiring for the following availability : - 8 : 00 AM 6 : 00 PM - 10 : 00 AM 8 : 00 PM

Position Overview :

At 4AllPromos, our aim is to delight every customer every day. As a Customer Care Representative, you ll play a key role in helping customers achieve their goalswhether it s finding the perfect product, resolving an issue, or ensuring a smooth order process. You ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we d love to hear from you.

Requirements : What You ll Do :

  • Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
  • Use active listening and genuine curiosity to understand customers needs and challenges, and then recommend solutions that exceed expectations
  • Approach customer interactions with a How can I make this easy for the customer? mindset, removing the burden of extra work from the customer and inspiring confidence
  • Communicate clearly with other departments to ensure timely order processing and delivery
  • Meet established performance metrics and continually set goals for professional growth
  • Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
  • Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
  • Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers
  • Contribute to projects and other tasks as needed to support company growth

Who You Are :

  • Someone who truly gets excited about making customers happy through understanding and solving their problems
  • A problem-solver who is motivated to find solutions and create positive outcomes.
  • A great communicator who can connect, empathize, and build trust with customers.
  • A great listener who can connect with customers and understand their needs.
  • Organized and detail-oriented, ensuring every customer s request is handled effectively.
  • Energetic, adaptable, and excited to learn and grow in a fast-paced environment.

    • What You Bring :

  • High school diploma or equivalent; some college coursework is a plus
  • Prior customer service experience is ideal, but we re happy to train the right candidate
  • Strong communication, interpersonal, and decision-making skills
  • A proactive, positive attitude with a focus on solutions and customer satisfaction
  • Ability to multitask and prioritize in a fast-paced environment
  • Comfort with technology : experience with Google Suite and CRM systems is a bonus
  • Ability to type at a minimum 40 WPM

    • Physical Requirements :

  • Ability to remain in a stationary position for prolonged periods while working at a computer.
  • Ability to communicate effectively with customers over the phone and via email or live chat.
  • Must be able to perform repetitive tasks, such as typing, with attention to detail.

    • Why Join Us?

    At 4AllPromos, you ll have the chance to directly impact customers success and be part of a team that values collaboration, growth, and great service. You ll help customers feel confident in their choicesand help them look like the hero of their organization.

    Compensation details : 20-24 Hourly Wage

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