What are the responsibilities and job description for the Technical Support Specialist position at 4C for Children?
Technical Support Specialist – Cincinnati, OH
Do you enjoy helping others? Are you looking for an opportunity to utilize your technical expertise to directly impact the functionality of an organization? Are you a technical Sherlock Holmes? If so, 4C for Children may be a perfect fit for you!
As a Technical Support Specialist, you will oversee initial employee help desk requests, provide customer service and basic technical training to employees, and build relationships with third-party vendors to ensure repairs and maintenance happen in a timely fashion. Additionally, the Technical Support Specialist will provide support for any special IT-related projects such as policy/process changes, company-wide upgrades, and launching new programs.
We are looking for talented people with:
- An associate’s degree in IT or related field
- A minimum of one year of experience in a technical support position
- Strong customer service skills with demonstrated ability to show sensitivity to, and respect for, a diverse population
- Ability to identify, troubleshoot and resolve a wide range of software/hardware problems in a network environment
Why consider 4C as part of your future?
4C for Children is a nonprofit agency that was created to help ensure that all children have quality early learning experiences. We are the largest local provider of training and technical assistance for childcare providers in the region. More than 100,000 children in our community are impacted every year through our delivery of support and resources to families and childcare providers.
As a member of the 4C team, you will receive a competitive benefits package and enjoy a flexible, casual work environment at our Cincinnati and Dayton locations. Our standard work week is 37.5 hours, and we work from home on Mondays. During your first year at 4C, you will earn 16 days of PTO, 12 days of sick time, and 10 paid holidays.
If this sounds like something you’d enjoy, then please apply today and let’s start getting to know each other.
