Child Care Intake Specialist

Location: Hayward Office
Hours: Full-Time (8:30 am to 5:00 pm)

Work Week: 37.5 hours
Start Date: ASAP
Salary: $23.39-$25.99 DOE

Community Child Care Council (4Cs) of Alameda County is a nonprofit organization serving families and child care providers in Alameda County. 4Cs of Alameda County exists to develop and coordinate resources to strengthen families and children.

4Cs is requiring that all new hires be vaccinated against COVID-19. If selected, you will be required to submit documentation of proof of vaccination or if you have an accommodation under ADA and Title VII, documentation will be required.

The Child Care Intake Specialist (Family Services) will function as the initial contact person for our Alameda County Social Service Contracts (ACSSA) and our California Department of Social Services (CDSS) contracts. The Child Care Intake Specialist (Family Services) will report to the Manager, Payment Programs.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for giving clerical support to the Hayward Family Services Unit
• Assist with contacting new Child Care Referral (CCRF) clients or Eligibility List clients to inform them we received their CCRF &/or application advise them on next steps
• Send welcome letters/packets out to new enrollees
• Responsible for answering/screening/routing telephone calls to staff
• Assist with maintaining the copy machine, office supply closet & meeting spaces
• Responsible for verifying a participant’s eligibility in ACSSA Child Care Portal prior to issuing an enrollment packet for Stage 1 and Stage 2 families
• Responsible for knowing and sharing other program qualifications (CDSS contracts) as needed
• Receives and process new enrollment packets accordingly for stage 1 and CDSS contracts
• Responsible for data entry of orientation attendees into NoHo & contacting parents to confirm attendance
• Responsible for setting up initial file or retrieving returning parent file for orientation
• Responsible for assigning participant to Specialist
• Assist with the orientation process/ clerical support
• Manage WILL CALL for Hayward Family Services Unit
• Assist with preparing Cordata for storage
• Assist with Appeals Process
• Responsible for maintaining personal and confidential family and agency information
• Perform other duties as assigned to ensure the smooth flow of work for the organization

Qualifications

• High School Diploma required; Associate of Arts degree preferred.
• Prefer bi-lingual Dari speaking
• One to two years’ Customer Service experience preferred.
• Ability to communicate well with public and staff
• Computer experience, Microsoft Word, Excel
• Excellent math skills
• Proficiency with Microsoft Office
• Must be a team player
• Excellent verbal and written communication skills
• Transportation required

To apply, please email resume and cover letter to: resumes@4c-alameda.org .