Child Care Services Specialist

Position: Child Care Services Specialist (Family Services)
Location: Oakland Office
Hours: Full-Time (8:30 am to 5:00 pm)

Work Week: 37.5 hours
Start Date: ASAP
Salary: $25.75-$28.61 DOE

Community Child Care Council (4Cs) of Alameda County is a nonprofit organization serving families and child care providers in Alameda County. 4Cs of Alameda County exists to develop and coordinate resources to strengthen families and children.

4Cs is requiring that all new hires be vaccinated against COVID-19. If selected, you will be required to submit documentation of proof of vaccination or if you have an accommodation under ADA and Title VII, documentation will be required.

The Child Care Services Specialist (Family Services/APP) is responsible for assisting participants through all phases of the child care payments assistance program. The Child Care Services Specialist (Family Services/APP) will report to the Supervisor, Payment Programs.

Duties and Responsibilities

• Responsible for developing a professional working relationship with program participants
• Responsible for requesting/collecting documentation for need and eligibility in accordance with CDSS Rules & regulations, Title 5 Regulations and 4Cs policies.
• Responsible for determining/maintaining need and eligibility for a caseload of approx. 160 children and updating the files in a timely manner.
• Responsible for having a strong understanding of the CDSS Rules & Regulations, Title regulations and 4Cs program policies.
• Responsible for explaining the rules/regulations and procedures to the participants.
• Responsible for referring suspected fraud files to the Supervisor.
• Responsible for the mailings of all program forms, letters, program guide to participants.
• Responsible for assessing family fees and assisting with the Family Fee process, if needed.
• Responsible for maintaining confidentiality of participant’s information.
• Responsible for covering the front desk in the absence of the Receptionist.
• Responsible for assisting and facilitating group & one on one orientation.
• Responsible for resolving issues among participants, providers, co-workers.
• Responsible for embracing the Strengthening Families Framework.
• Responsible for providing outside resources/information to families.
• Perform other duties as assigned to ensure the smooth flow of work for the organization.

Qualifications

• Bilingual preferred: Chinese
• AA or Bachelor’s degree Preferred
• Customer Service experience
• Computer experience, Data entry, Microsoft office
• Case management experience
• Excellent communication and writing skills
• Transportation required

To apply, please email resume and cover letter to: [email protected].