What are the responsibilities and job description for the Call Center Manager position at 4MDental Management Services?
Job Description
Job Description
Description :
Position Overview : We are seeking an experienced and dynamic Call Center Manager to oversee the daily operations of our call center. The ideal candidate will be responsible for managing inbound and outbound calls, scheduling appointments, and providing information about our dental services. This role involves supervising a team of call center representatives, ensuring high-quality patient interactions, and implementing strategies to enhance patient satisfaction and access to care.
Team Management :
- Hire, onboard, and train call center personnel.
- Assign and delegate tasks to staff as needed.
- Coach call center staff through challenging customer service issues.
Operations Management :
Performance Monitoring :
Collaboration :
Requirements :
o Proven experience as a Call Center Manager or similar leadership role.
o Knowledge of performance evaluation and customer service metrics.
o Familiarity with call center technology, including CRM tools and phone systems.
o Excellent communication and leadership skills.
o Ability to manage and motivate a team to achieve performance targets.
o Strong problem-solving abilities and attention to detail.
o Experience in the dental or healthcare industry is a plus.
o Highly motivated and self-starter.
