What are the responsibilities and job description for the Hygiene Admin- Call Center position at 4M Dental Implant Center?
About 4M Dental Implant Center
4M Dental Implant Center is a leader in advanced dental implant solutions, committed to providing life-changing smiles with exceptional patient care. Our call center plays a crucial role in ensuring smooth scheduling and patient communication across our practices.
Are You a Hygienist Feeling Burned Out Physically?
If you love the dental field but are feeling the physical strain of clinical hygiene work, this is the perfect opportunity to stay in dentistry while transitioning into a non-clinical role. As a Hygiene Admin, you’ll use your expertise to support patients and our clinical teams—without the physical demands of being chairside all day.
Position Overview
We are seeking a highly organized and detail-oriented Hygiene Admin to support our call center operations by managing appointments and coordinating with patients and our practices. This role ensures efficiency in scheduling, maximizes patient retention, and enhances the overall patient experience.
Key Responsibilities
- Schedule and Confirm Appointments: Manage calendars, schedule patients for consultations, and ensure all appointments are properly confirmed.
- Patient Communication: Proactively reach out to patients for recall reminders, appointment confirmations, and follow-ups via phone, text, and email.
- Optimize Schedule: Minimize cancellations and fill open slots to maximize productivity.
- Coordinate with Office Managers: Ensure seamless communication between the call center, and front office teams to optimize workflow.
- Maintain Accurate Records: Update patient information, appointment history, and treatment notes in the practice management system.
- Handle Cancellations and Reschedules: Efficiently manage last-minute changes while maintaining an optimized schedule.
- Provide Outstanding Customer Service: Act as a liaison between patients and the practice, addressing any scheduling concerns with professionalism and care.
Qualifications & Requirements
- Experience: 1 years in a dental, medical, or call center environment (dental hygiene or front office experience preferred).
- Technical Skills: Proficiency in dental software (Carestack, or similar) and Microsoft Office Suite.
- Communication Skills: Strong verbal and written communication skills with a professional phone presence.
- Organizational Skills: Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
- Customer Service Focus: A positive attitude with a commitment to excellent patient care.
- Problem-Solving Ability: Quick thinking and adaptability to manage scheduling conflicts and patient concerns effectively.
Why Join 4M Dental Implant Center?
- Stay in the dental industry without the physical demands of clinical work
- Competitive compensation and benefits package
- A supportive and collaborative team environment
- The opportunity to make a meaningful impact on patient care
If you are a detail-oriented, customer-focused professional—or a former hygienist looking for a rewarding non-clinical role—we’d love to hear from you!
