What are the responsibilities and job description for the HIM Specialist - Reception/Call Center - FT Days position at Torrance Memorial Medical Center?
The HIM Specialist - Reception/Call Center position is responsible for a variety of functions within the HIM Department requiring advanced knowledge and/or experience in customer service, release of information, birth certificate processing; document Imaging; electronic record analysis, delinquent chart audit functions; and telephone etiquette as further described below.
Core Competencies
Performs quality control and validation of scanned documents for all patient types, including: Inpatient, Day surgery, Endoscopy, Emergency Department, Observation, etc.
Performs chart analysis of records according to TJC, CMS and Department of Health guidelines.
Completes the Delinquent Chart Audit including notification of physicians in compliance with TJC, CMS, and California state guidelines (Title 22).
Monitors timely receipt of Newborn Screening Program results (PKU's).
Monitors the HIM/In Box including forwarding Physician Orders to the appropriate recipient.
Assists the Government Audit Coordinator and front office HIM staff as needed.
Completes Birth Certificates according to California state regulations utilizing the Electronic Birth Registration System (EBRS) provided by the California Department of Public Health..
Department Specific Competencies
Performs Health Information Management receptionist including: answering and forwarding telephone calls as appropriate; mail distributions etc
Greet visitors/patients/physicians coming into HIM.
Processes Release of Information Requests including scanning to the electronic medical record.
Assists Release of Information/Medicolegal Correspondents as appropriate
Assists providers with error correction within scope. Assists customers with patient portal access, problems encountered, and escalates for action if necessary.
Retrieves/prepares/scans medical records and loose documents for inclusion in the EMR.
Retrieves records from Iron Mountain offsite storage vendor.
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