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HIM Specialist - Reception / Call Center - FT Days

Torrance Memorial Medical Center
Torrance Memorial Medical Center Salary
Torrance, CA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/4/2025

Description

The HIM Specialist - Reception / Call Center position is responsible for a variety of functions within the HIM Department requiring advanced knowledge and / or experience in customer service, release of information, birth certificate processing; document Imaging; electronic record analysis, delinquent chart audit functions; and telephone etiquette as further described below. Core Competencies

  • Performs quality control and validation of scanned documents for all patient types, including : Inpatient, Day surgery, Endoscopy, Emergency Department, Observation, etc.
  • Performs chart analysis of records according to TJC, CMS and Department of Health guidelines.
  • Completes the Delinquent Chart Audit including notification of physicians in compliance with TJC, CMS, and California state guidelines (Title 22).
  • Monitors timely receipt of Newborn Screening Program results (PKU's).
  • Monitors the HIM / In Box including forwarding Physician Orders to the appropriate recipient.
  • Assists the Government Audit Coordinator and front office HIM staff as needed.
  • Completes Birth Certificates according to California state regulations utilizing the Electronic Birth Registration System (EBRS) provided by the California Department of Public Health..

Department Specific Competencies

  • Performs Health Information Management receptionist including : answering and forwarding telephone calls as appropriate; mail distributions etc
  • Greet visitors / patients / physicians coming into HIM.
  • Processes Release of Information Requests including scanning to the electronic medical record.
  • Assists Release of Information / Medicolegal Correspondents as appropriate
  • Assists providers with error correction within scope. Assists customers with patient portal access, problems encountered, and escalates for action if necessary.
  • Retrieves / prepares / scans medical records and loose documents for inclusion in the EMR.
  • Retrieves records from Iron Mountain offsite storage vendor.
  • Education

    Degree Program High School Diploma / GED or Higher EducationN / A

    Additional Information

    Experience

    Number of Years Experience Type of Experience 1Health Information Management (HIM)

    Additional Information RHIT or RHIA credential OR 1 year HIM experience

    License / Certification Requirements

    Compensation Range : 23.00 - 31.26 / hr

    Salary : $23 - $31

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