Dental Front Office Assistant

The Dental Assistant performs many tasks requiring both interpersonal and technical skills. Although state regulations vary, responsibilities may include:

Key Responsibilities:

• Patient Interaction:
  
  • Welcome and escort patients from the reception area in a professional and friendly manner.
  • Address patient inquiries regarding co-pays, deductibles, and payment collection.
  • Provide timely responses to dental emergencies, coordinating with staff and emergency personnel as necessary.
• Administrative Duties:
  
  • Gather and input patient information into the Electronic Medical Record (EMR).
  • Schedule, reschedule, and confirm patient appointments, including follow-up on missed appointments.
  • Assist treatment coordinators with treatment plan sequencing and preparing necessary paperwork.
  • Serve as the point person for medical clearances and SmartSheet management.
  • Maintain confidentiality by adhering to HIPAA regulations and safeguarding patient information.
• Office Organization and Compliance:
  
  • Keep workspaces neat and organized.
  • Notify the Office Manager of equipment issues or safety concerns.
  • Follow state and federal OSHA laws, infection control, and safety standards.
  • Participate in office meetings, morning huddles, and chart reviews.
• Team Collaboration:
  
  • Communicate with the Office Manager about office goals, feedback, and concerns.
  • Contribute to a positive and professional team environment.
• Facility Maintenance:
  
  • Assist with cleaning, trash disposal, and reporting maintenance issues through the proper channels.
• Other Responsibilities:
  
  • Learn and adhere to the Company’s administrative and operational procedures.
  • Review and follow the Employee Handbook to maintain consistent standards.
  • Perform additional delegable duties as assigned.

Skills and Qualifications:

• Excellent communication and organizational skills.
• Ability to handle sensitive situations with professionalism.
• Knowledge of HIPAA regulations and dental office operations.
• Proficiency with EMR systems and scheduling software.
• Previous dental office experience preferred but not required.