What are the responsibilities and job description for the GA DHS - ServiceNow Administrator position at 4pconsultinginc?
The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.
Key Responsibilities
Assists in developing standard ITconfiguration and asset management methodology
Develop CMDB policy, processes, andknowledge base
Conduct reporting on configuration auditsand reconciliation
Maintains CIs to ensure CMDB accuracy andcompleteness
Drives visibility on process adherenceand compliance improvement opportunities
Works with other ITSM processes tounderstand new requirements and identify how Configuration management cansupport or replace
Support and administer the tool forconfiguration and asset management, ServiceNow Discovery, and additionalapplications or modules as assigned
Conduct discovery workshops to uncoverand consolidate disparate data sources while managing the expected businessoutcomes, use cases, the ServiceNow Common Service Data Model (CSDM), andplatform governance
Create and document requirements forefficient process design that includes self-service options with limited manualeffort
Manage the operational integration andcentralization of IT Asset Management processes, such as requests andprocurement, reports and dashboards, data accuracy / integrity, and extending thescope of Asset Management
Demonstrate experience in implementingand managing ServiceNow CMDB, CSDM, Hardware and Software Asset Managementprocesses, procedures, and governance
Draft technical process documentation
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.
Required
ITIL Foundation & ServiceNow Administration Certification.
Required
Years
Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.
Required
Years
In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery).
Highly desired
Certified Implementation specialist ITSM, Certified Implementation Specialist.
Highly desired
Strong verbal / written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service
Desired
Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)
Required
ITIL Foundation certified or related experience.
Desired
Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).
Desired
Questions
Question
Question1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2
Please list candidate's email address that will be used when submitting E-RTR.
Question3
Candidate must be paid the rate of $64.51 if selected for engagement therefore the SRP rate cannot exceed $87.08. Do you accept this requirement?
Question4
The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?
Question5
This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?
Question6
The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?
Question7
Remote Work Permitted : Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?
Salary : $65
