What are the responsibilities and job description for the Service Manager position at 4Rivers Equipment LLC?
Position Summary
Are you a team builder? A multi-tasker? A people person, as well as a leader? If so, 4Rivers Equipment wants you to join our team as a Service Manager! This position manages the service department to ensure customer satisfaction throughout the entire service process. Our location in Fort Collins is looking for qualified candidates today!
Company Summary
By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations from Fort Collins, CO to El Paso, TX, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customers, business partners, and employees. That's being, "Your Working Partner."
Benefits
Low Deductible Medical / Dental / Vision
401K and Roth IRA Options Available
401K Match and Profit Share
Life / AD&D
Online Learning / JDU
Paid Time Off
Asset Investment
4Rivers Employee Discount / ADP LifeMart Discounts
Customized Career Path
Essential Duties
- Optimize the Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.
- Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
- Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
- Recruits, hires, develops, and retains key talent through training and individual development plans.
- Coordinates customer clinics, field days, and related promotional events.
- Negotiate equitable service policy settlements.
- Manage work-in-process and pending service work.
- Analyze service rework and take corrective action.
- Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Ensures the maintenance of the service physical plant and yard areas, mobile equipment, service vehicles, shop equipment and tooling.
- Perform other duties as assigned.
Education and Qualifications
4Rivers is an Equal Opportunity Employer.
Salary commensurate with experience, knowledge, ability and location. Yearly bonus will be included in addition to yearly salary.
Ref#_1717
Job posting to be closed on 2 / 20 / 25
