What are the responsibilities and job description for the Customer Support Representative position at 5 star plumbing?
The Inbound Sales Representative is responsible for handling incoming sales calls, addressing customer inquiries, and providing solutions that meet client needs. Success in this position requires excellent communication skills, a professional mindset, and the ability to convert inbound calls into sales opportunities.
Key Responsibilities
- Handle inbound calls daily
- Identify customer needs and recommend appropriate products / services
- Build rapport with customers and maintain strong relationships
- Meet or exceed sales targets and performance metrics
- Record customer interactions and transactions accurately in the CRM system
- Collaborate with other team members to drive overall sales and customer satisfaction
- Language & Communication : Fluent in English with excellent pronunciation
- Experience : Minimum of 2 years in call center operations, preferably in a sales-focused role
- Technical Requirements : Reliable internet connection suitable for remote work
- Mindset : Treats the company as their own; positive, professional, and self-motivated
