What are the responsibilities and job description for the Customer Support Representative position at Ernest Packaging Solutions?
For over 77 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
Ernest is currently in search of a Client Coordinator (Customer Support Rep) for our division located in West Sacramento, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.
Position Summary:
Client Coordinators (CCs) are non-exempt, full-time employees of Ernest who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses.
Specifically, CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service.
CCs are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.
Required Qualifications:
- High School Diploma or General Education Degree (GED)
- Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
- Strong clerical skills, including data entry and document organization
- Basic computational skills, including converting fractions to decimals, division, multiplication, etc.
- Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
- Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
- Highly organized, self-starter, who is detail oriented
- Friendly, professional, helpful, and willing to participate in various company activities
Preferred Qualifications:
- 2 Years of Customer Service Experience
- Working knowledge of Enterprise Resource Planning (ERP) systems
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25 - $27
