What are the responsibilities and job description for the Collections Specialist position at 5 Star Recruitment?
Tasks and Responsibilities] Responsibilities include, but are not limited to :
Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
Perform ongoing cash collections.
Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.
WHAT MAKES YOU A GAMECHANGER [Qualifications] :
1 years of experience
Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook
Negotiation and problem-solving skills
Effective phone / email communication skills
Basic understanding of Billing, AR, and Credit and Collections procedures
Must Have
Experience : At least 1 year of experience in billing, accounts receivable (AR), or credit and collections.
Technical Skills :
Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
Basic understanding of billing processes, AR principles, and credit and collections procedures.
Communication Skills :
Effective phone and email communication skills to correspond professionally with customers and internal teams.
Problem-Solving & Negotiation : Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
Customer Management : Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
Analytical Abilities : Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.
Nice to Have :
Industry Knowledge : Previous experience working in the sportswear, retail, or fashion industries.
Software Proficiency : Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
Reporting Skills : Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage.
Team Collaboration : Previous collaboration with sales teams to proactively resolve collections and credit-related issues.
PUMA 4Keys Alignment : Familiarity with values-driven work environments or companies with sustainability-focused initiatives.
Languages : Proficiency in multiple languages, especially if dealing with international customers.
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