What are the responsibilities and job description for the IT INFRASTRUCTURE LEAD position at 50092 - Heidelberg Materials US, Inc.?
Line of Business : Service & Support
About Us :
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing :
Supervise and guide Irving-based team members, ensuring effective performance.
Manage team ticket queue and support vendors to resolve incidents and requests within SLAs.
Support LAN, WAN, WIFI, Camera, and Security systems for various sites.
Participate in business and IT-driven projects, providing technical and functional support.
Develop and maintain IT documentation, including network diagrams and training materials, with occasional international travel.
What Are We Looking For :
Minimum 10 years of relevant IT experience in a Microsoft Windows / Cisco networking environment, with previous supervisory experience and Cisco CCNA certification or higher.
Proven expertise in troubleshooting network issues, configuring Cisco network equipment, and understanding WAN technologies.
Proficient in MS Office (Word, Excel, Project, and Visio) with strong organizational skills and basic project management experience.
Excellent communication skills, both written and verbal, with a detail-oriented and self-starting approach.
Ability to adapt and reprioritize in a fast-paced environment, demonstrating effective problem-solving and decision-making abilities.
What We Offer :
Competitive base salary of $104,860 to $136,318 and participation in our annual incentive plan.
Highly competitive benefits programs.
401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
Hybrid work schedule
Work Environment :
Collaborative and dynamic work environment.
Opportunities for professional growth and development.
Supportive team culture focused on innovation and excellence.
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