Vice President, IT Delivery Services

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Vice President, IT Delivery Services! Join us and support CSAA IG in achieving our goals.

Your Role: Reporting to the SVP of Core Solutions and Systems, The Vice President of Service Delivery oversees enterprise-wide testing, scrum engineering, IT analyst, release management, and performance engineering functions, ensuring the successful delivery of high-quality software solutions aligned with business goals. This role is pivotal in defining and implementing frameworks, tools, and processes to enhance the organization's release cycles, system performance, overall analyst and software quality, and scrum engineering practice.

The incumbent will play a crucial leadership role in transforming how we build mature quality, testing and delivery of technology for our Core Insurance engineering function. This role will lead a cross-functional team of dedicated quality assurance engineers, developers, analysts and scrum engineers. He/she/they will strategically partner with product line leaders to deliver “best-in-class" systems that fulfill expected business outcomes and value.

Your work:

Strategic and transformational leadership:

• Develop and execute the strategy for enterprise testing, release management, and performance engineering to support organizational goals and IT roadmaps.

• Establish a vision for continuous improvement in quality assurance, performance testing, and release cycles, ensuring operational efficiency and reduced time-to-market.

• Act as a key partner to senior executives, aligning IT service delivery strategies with business priorities.

Enterprise Testing:

• Lead the design and execution of comprehensive enterprise testing strategies, including functional, regression, integration, and user acceptance testing.

• Oversee the implementation of automation frameworks and tools to improve test coverage and efficiency.

• Ensure adherence to quality standards across all stages of the software development lifecycle.

Release Management:

• Define and implement enterprise-wide release management processes and tools, enabling seamless deployment and integration of new systems and updates.

• Establish a robust governance framework for managing release schedules, approvals, and risk assessments.

• Drive automation in CI/CD pipelines to enhance release velocity and reliability.

Performance Engineering:

• Lead the development and execution of performance engineering strategies, including load testing, stress testing, and capacity planning.

• Oversee the implementation of tools and metrics to monitor and optimize application performance and scalability.

• Collaborate with development and operations teams to identify and address performance bottlenecks proactively.

Operational Excellence:

• Define key performance indicators (KPIs) and metrics to measure the effectiveness of testing, release, and performance engineering functions.

• Foster a culture of accountability, innovation, and continuous improvement across teams.

• Ensure compliance with organizational policies, security standards, and regulatory requirements.

Team Leadership and Development:

• Build, mentor, and manage a high-performing team of testing, release management, and performance engineering professionals.

• Promote collaboration and knowledge sharing across cross-functional teams.

• Drive talent development initiatives, ensuring the team stays abreast of industry trends and best practices.

Vendor and Stakeholder Management:

• Manage relationships with external vendors and service providers, ensuring value-driven partnerships.

• Serve as a trusted advisor to stakeholders, effectively communicating progress, challenges, and opportunities related to service delivery.

• Leads resource capacity planning and allocation for projects and shifts resources within IT Value Streams to focus on the highest priorities.

Required Experience, Education and Skills

• Bachelor’s Degree in Computer Engineering or Management Information Systems Degree or equivalent experience

• 7 years in an Engineering leadership role required

• 10 years managing technology Programs required

• Experience in managing diverse teams in multiple locations

• Experience modernizing platforms required

• Operational Excellence: Sets high stretch standards of performance for self and others; low tolerance for mediocrity; high sense of responsibility

• Resourcefulness / Initiative: Passionately find ways over, around, or through barriers to success. Achieves results. Goes beyond the call of duty. Shows bias for action

• Customer Focus: Monitors and achieves customer satisfaction; establish partner relationships with clients; is visible and accessible to clients; seeks out customer needs and future opportunities beyond current products

• Energy/ Drive: Entrepreneurial and self-motivated; exhibits high energy, strong desire to achieve, and a strong dedication level; competitive in nature; wants to win but not at all costs

• Innovative/Thinking Big: Curious and passionate about improving and accelerating delivery with a creative approach that challenges norms

• Highly collaborative: connecting across value streams and organizational silos to ensure we develop cohesive user experiences and consistent use of technology that avoids building a “Winchester Mystery House” that results in technical debt and long-term inefficiencies

• Excellent communication and interpersonal skills

• Strong problem-resolution and analytical skills

• Detailed understanding and experience delivering multiple large-scale projects

• Proven ability to lead others directly or indirectly, as demonstrated through 7 years of leading teams, enterprise-wide programs, or large cross-functional programs with at least 3 of those years directly managing others.

What would make us excited about you?

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues

• Actively shapes our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities)

• Models our Core Beliefs and champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)

• Delivers our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area

• Travels as needed for role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.