What are the responsibilities and job description for the Service Director position at 53?
53 introduces an elevated blend of Asian cuisine with a contemporary edge in a chic lifestyle setting. Featuring an exquisite marriage of Asian flavors and unique dishes, 53 is a New York restaurant conceived by Founder Ahmass Fakahany and the team behind NYC dining destinations and Wine Spectator Award winners, Marea and Ai Fiori.
The menu is spearheaded by acclaimed Singapore-born Chef Akmal Anuar, who began his culinary journey in his parents’ hawker stand in Singapore, led one of Pellegrino World’s 50 Best Restaurants (Asia’s No. 1), and created some of the top contemporary Asian restaurants in Dubai.
Designed by ICRAVE in the heart of Midtown at 53 W 53rd St., the three-story space features a stunning modern dining room, bustling by day and glowing by night, as well as an intimate private dining experience, all underneath MoMA’s new extended wing. In the spirit of this iconic location, the globally renowned Friedrich Petzel Gallery collaborates in a curatorial partnership to showcase an exciting rotating installation art program throughout the restaurant.
Who We're Looking ForWe are seeking an experienced and dynamic Service Director to oversee front-of-house operations and ensure that every guest receives an unparalleled dining experience. This role requires a hands-on leader who can train, mentor, and inspire a team while maintaining the highest standards of hospitality and efficiency.
Key Responsibilities
- Lead and develop the front-of-house team, ensuring consistency in service, hospitality, and professionalism.
- Conduct ongoing training programs to enhance service standards and product knowledge.
- Foster a positive, team-oriented culture that aligns with the restaurant’s vision and brand.
- Ensure seamless dining room operations, anticipating guest needs and proactively addressing any service challenges.
- Uphold and refine service protocols, ensuring that all guests receive a personalized and memorable experience.
- Manage VIP guest relations and ensure special accommodations are executed flawlessly.
- Collaborate with the General Manager to meet sales goals, manage costs, and optimize revenue.
- Oversee reservations, table assignments, and guest flow to maximize efficiency and minimize wait times.
- Maintain compliance with health, safety, and sanitation regulations.
- Work closely with the culinary, bar, and events teams to ensure seamless service execution.
- Assist in the planning and execution of private dining and special events, ensuring flawless service delivery.
- 4 years of leadership experience in fine dining or upscale hospitality. Michelin-Star Experience is a preferred.
- Exceptional knowledge of service standards, food, wine, and beverage programs.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced environment while maintaining composure and attention to detail.
- Experience with POS systems, reservations management, and financial reporting.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
What We Offer
At Altamarea Group, we are committed to creating a supportive and professionally rewarding work environment for all of our team members. We are also pleased to offer the following benefits for our employees:
- Comprehensive Medical, Dental, and Vision Benefits with wide range of coverage options for families (30 days from date of hire)
- Paid Time Off (progressive with tenure)
- Career Development and Growth Opportunities
- Employee Dining Discount at All Altamarea Group Restaurants
- 401(k) Plan (one year from date of hire)
Altamarea Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $75,000 - $95,000
