Communications Coordinator, Service Excellence - Evernorth Behavioral Health - Remote

The Communications Coordinator will play a crucial role in ensuring that employees receive clear, timely, and engaging communications that support successful change adoption. The role will be part of the Behavioral Change Management Office (CMO) and support administrative tasks related to communication efforts across the Service Excellence Organization (SEO). The Communications Coordinator will also have additional responsibilities in support of Change Management efforts.

RESPONSIBILITIES:

The Communications Coordinator role contains these job duties, including, but not limited to:

• Assist RS Leads/Change Managers in editing, formatting, and publishing of communications through various communication channels.
• Maintain a communication calendar to track messaging timelines and deliverables.
• Organize and store communication templates, PowerPoint presentations, and documentation in a shared repository.
• Support in Behavioral Iris Page updates and maintenance.
• SharePoint management and maintenance.
• Building surveys and aggregating data received from those surveys.
• Utilizing Wrike, our Work Management System, to track work as well as support RS Leads/Change Managers in Wrike Updates as appropriate.
• Supporting leaders in Wrike data management and reporting.
• Support administrative tasks related to presentations including PowerPoint creations, scheduling meetings, moderating Webex meetings, and sending out recordings and notes related to Change initiatives.
• Opportunity to support the successful implementation of Change Management Plans in coordination with RS Leads.
• Other tasks as assigned by manager.

QUALIFICATIONS

The Communications Coordinator must satisfy the following minimum qualifications:

• High school diploma or relevant experience
• 2 years’ experience in communications, administration, or a similar role within a corporate environment.
• Technical skills – Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc)
• Soft Skills: Strong written and verbal communication skills, attention to detail, ability to manage multiple tasks, and a proactive approach to problem-solving.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 25 - 38 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.