What are the responsibilities and job description for the Coffee Vending Machine Technician position at 5th HQ?
JOB DESCRIPTION
TITTLE: Coffee Vending Machine Technician (West Coast)
PURPOSE: A Coffee Vending Machine Technician is responsible for ensuring the satisfaction of the clients and the development of a trusting relationship with existing clients and prospective clients. Technician will help clients, present new products, optimal performance, diagnosing and or preventing problems, how to repair, and maintain equipment, following company procedures in the assigned area (Western territories).
DUTIES AND RESPONSABILITIES
- Follow up regularly after closing a sale to ensure client satisfaction or when needed.
- Respond promptly to customer technical queries and concerns to find solutions and defuse tension.
- Respond quickly to customer problems.
- Comprehend customer requirements and make appropriate recommendations/briefings. Troubleshoot any concerns, diagnose any technical problem may occur and determine proper solutions.
- Demonstrate how to use the equipment and achieve optimal performance of the equipment.
- Explain issues with equipment and repairs to customers.
- Follow all company’s filed procedures and protocols. Document processes. Fill out detailed reports and keep records on services that have been performed.
- Build and develop positive relationships with customers.
- Present new or additional products and services to existing customers
- Send reports on sales activity, accounts status and possible issues.
REQUIRED SKILLS AND KNOWLEDGE
- Proven experience as Coffee Vending Machine Technician.
- Experience in customer service is a plus.
- Ability to troubleshoot, test, repair, service and troubleshoot technical equipment.
- Great mechanical aptitude and attention to detail.
- Excellent communication, interpersonal and diagnostic skills. Assertiveness and confidence.
- Must be able to read blueprints and diagrams.
- Ability to work independently without much supervision and effectively manage time.
- Ability to multitask.
- Teamwork and motivational skills.
- Proficient in MS Office; familiarity with Salesforce or similar.
- Bachelor’s degree and/ or Minimum of 3 years’ experience as Coffee Vending Machine Technician.
- Spanish is a plus.
