What are the responsibilities and job description for the Service Advisor position at 7 Hills Harley-Davidson?
7 Hills Harley-Davidson is seeking an experienced Service Advisor to join our sales team. As a Service Advisor, you will be the primary point of contact for customers in need of motorcycle maintenance and repair services. You will provide expert guidance, schedule service appointments, and ensure an outstanding customer experience from start to finish. Our service team is committed to maintaining and enhancing the performance of our customers' bikes, ensuring they experience the ultimate ride. If you have a strong customer service background and a love for Harley-Davidson motorcycles, we invite you to apply for our Service Advisor position.
Compensation & Benefits
The Service Advisor role is a full-time position with on-target earnings of $38,000-$65,000 per year. Commission and incentive opportunities are available, and compensation is paid biweekly. 7 Hills Harley-Davidson offers a wide array of benefits including employee discounts, sales training, and personal development opportunities.
Responsibilities
- Greet customers and assess their service needs in a friendly and professional manner.
- Schedule service appointments and manage workflow in the service department.
- Provide accurate estimates for repairs, maintenance, and accessory installations.
- Communicate with technicians to ensure timely completion of service jobs.
- Keep customers informed of repair progress and any additional service recommendations.
- Maintain knowledge of Harley-Davidson products, services, and warranty policies.
- Upsell service packages, accessories, and maintenance plans to enhance customer satisfaction.
- Process payments, invoices, and warranty claims efficiently.
- Ensure compliance with dealership policies and safety procedures.
- Deliver a high level of customer service to promote repeat business and referrals.
Requirements
- NO EXPERIENCE NEEDED, WE WILL TRAIN YOU!!!
- Passionate knowledge of the Harley-Davidson motorcycle brand
- Ability to effectively communicate product features and benefits
- Positive and professional demeanor
- Ability to work independently with minimal supervision
- Valid driver’s license
EEOC Statement
7 Hills Harley-Davidson is an equal opportunity employer and value diversity at our company. We are committed to equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage applicants from all backgrounds and experiences to apply.
About 7 Hills Harley-Davidson
“At 7 Hills Harley-Davidson® Service is our top priority. We appreciate the opportunity to serve you with all your future biking needs in sales, service, parts, accessories and MotorClothes®. If you have any questions, concerns, or simply need some good motorcycle advice please email one of us or give us a call at 513-528-1400. Thanks again for the opportunity to serve you.”
- Addison Thompson, General Sales Manager
Job Type: Full-time
Pay: $18.00 - $32.00 per hour
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $38,000 - $65,000
