IT Release Manager II - REMOTE

Looking for Visa Independent Consultants

Position : IT Release Manager II

Location : Remote - St. Louis, MO (Need Locals)

Duration : 12 Months to Hire

The Service Delivery team within Cloud Data Engineering (CDE) is responsible for all the development and implementation operations (DevOps) and support (Product Services) of data pipelines that feed the Enterprise Data Lake (EDL) and the Power BI environment that consumes from it. The EDL provides batch and streaming data that drives reporting and analytics across client as well as an API layer that is consumed by many critical operational systems. The DevOps and Product Services teams play important roles in releasing and supporting all the data pipeline components that drive the EDL and collaborating with IT teams to plan for and coordinate the scheduling, approach, and timing of outages and system updates.

As a Release Manager 2, you will collaborate with Domain data engineering teams and other EDL-consuming IT and business teams to define and develop detailed plans for releases. You will coordinate the day-to-day activities of a global support organization acting as a scrum master for the DevOps and Product Services teams. In doing so, you will coordinate detailed interactions between teams to remove blockers for Data and DevOps Engineers. You will conduct reviews of plans and coordinate post-release health checks of new data pipeline components. You are encouraged to identify opportunities to improve current processes, collaborating with various teams and management to streamline or automate manual tasks. You will work with teams to identify and document issues and risks, recommend solutions, and work with senior management to implement solutions.

Although we strongly support a healthy work-life balance, this position will require a flexible work schedule. Many of our release and maintenance events occur in the evening and periodically on weekends. This role may require involvement in implementations but is not expected to be the resource responsible for executing releases.

The immediate focus of this position will be to learn the Cloud Data Engineering release, implementation, and support processes and coordinate all the steps necessary to release and maintain data pipelines. There will be opportunities to collaborate with your team and leaders on optimizing steps. Over the next couple of years, there will be a balance of maintaining the releases for existing data pipeline components while also looking to further mature our practice to enable CI/CD-driven release management.

Additional responsibilities may include the following:

Coordinate the day-to-day activities and intake of new requests to the DevOps and Product Support teams by administering each teams kanban JIRA boards.
Schedule and facilitate the orchestration planning of maintenance and release changes for the DevOps and Product Services teams.
Provide timely, accurate communication to IT and Business stakeholders related to status updates, system availability, and completion notifications activities we support.
Demonstrate experience in problem solving, including analyzing symptoms and causes, identifying and defining the problem to be solved, collecting data, establishing the facts, drawing valid conclusions, and developing solutions.
Excellent at building and maintaining relationships across Information Technology teams.
Demonstrate customer service support focus to deliver the highest, most consistent level of customer service.
Must be committed to incorporating security into all decisions and daily job responsibilities.
Collaborate with IT teams to schedule releases and maintenance changes for production, including workplans and timelines. Create and maintain build deployment and maintenance schedules for the test environments. Submit work requests to teams involved in deployment and maintenance tasks.
Anticipate issues and identify risks for a release or maintenance event, including dependency, resource, and scheduling conflicts; recommend solutions and work with management across IT teams to implement them.
Organize and coordinate changes across IT teams to identify scope or schedule conflicts that could impact the success of release and maintenance changes
Track the key milestones of the release and maintenance schedule through the development and deployment lifecycle. Monitor and report on status, health, and risks.
Collaborate with IT teams to define and promote release and maintenance processes.
Define performance metrics for reporting the quality of releases and maintenance activities.
Collaborate with various IT teams to evaluate the quality of release and maintenance activities to identify and implement process improvements, including automation. Facilitate regular Lessons Learned or Retrospective discussions based on optimization needs.
Support release deployment and infrastructure maintenance calls after hours.

Qualifications:

Required:
Must be able to work a schedule within U.S. Central Standard Time core business hours.
Must be committed to incorporating security into all decisions and daily job responsibilities
5 years of related experience in a fast-paced IT environment (software development/data, release management, project management, etc.)
2 years of experience working in an IT data engineering environment, release management, or IT support
Highly organized, detail orientation is a must
Must have proven experience in ITSM change management in ServiceNow or similar system
Must have proven experience assessing, modifying, optimizing processes, and collaborating with others to implement those changes
Must have displayed leadership and team-centric skills, strong solution orientation, and communication
Must have the ability to work in a fast-paced environment with changing priorities.

Preferred:
Bachelors degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
Previous Release Management or Scrum Master experience
Proficient with software development lifecycles and methodologies, including waterfall and agile
Proficient with release and support management including application release and infrastructure maintenance practices
Good knowledge of quality metrics and tracking
Good knowledge of resource management and tracking
Experience in Microsoft Project, Excel, Visio, Teams, SharePoint, Atlassian JIRA, Confluence, and ServiceNow
Experience in leading application release and infrastructure maintenance process improvements such as deployment automation
Familiarity or experience with Continuous Integration Continuous Delivery or related DevOps experience of release automation
Experience working in a SAFe Agile framework.

USA INDIA - ITALY

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