What are the responsibilities and job description for the Account Manager Trainee position at 72 Solutions Inc?
72 Solutions Inc. is a powerhouse business management and consulting firm based in San Antonio, TX. We specialize in crafting and delivering customized business development, sales, and customer acquisition strategies that move our client’s bottom line and increase their market share. Our goal is to help businesses of all sizes enhance their market presence, drive revenue, and foster long-term customer relationships by prioritizing honesty, transparency and direct communication. With a focus on results and innovation, we partner with top brands to execute strategies that deliver measurable success.
As an Account Manager Trainee at 72 Solutions, you will play a critical role in maintaining strong client relationships and ensuring their ongoing success. You will be responsible for understanding client needs, identifying opportunities for business growth, and collaborating with internal teams to deliver exceptional results. This role requires a blend of strategic thinking, customer service excellence, and a passion for helping businesses thrive.
Key Responsibilities:
- Serve as the primary point of contact for clients, managing their accounts and fostering strong, long-term relationships by executing one-on-one sales presentations.
- Understand client business goals, challenges, and needs to provide tailored solutions that align with their objectives.
- Develop and implement strategies to increase customer satisfaction and retention, ensuring the achievement of account success metrics.
- Proactively identify opportunities for business growth, upselling additional services or solutions based on customer needs.
- Monitor and analyze client performance metrics, providing insights and recommendations for improvement.
- Address client concerns and resolve issues in a timely, professional manner, ensuring a positive client experience.
- Prepare and deliver regular account status reports, presentations, and performance reviews to clients.
- Stay up to date on industry trends, market conditions, and the competitive landscape to offer strategic guidance to clients.
Qualifications:
- Proven experience in account management, customer success, or a similar client-facing role.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- A strategic thinker who can identify client needs and offer creative solutions.
- Ability to manage multiple accounts and projects simultaneously in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to addressing client needs.
- Experience in sales, business development, or consulting is a plus.
- Bachelor's degree in business, marketing, or a related field is preferred.
Job Type: Full-time
Pay: $48,000.00 - $53,000.00 per year
Work Location: In person
Salary : $48,000 - $53,000
